Hi folks – just wanted to share a quick report on a fix to an issue I've been facing with my MX driver seat since delivery (finally)!
When I took delivery of the vehicle back in March 2016, I noticed a slight "wiggle" in the driver seat. It felt as if the seat would rock back-and-forth when in adjusted to the farthest setting away from the steering wheel. The DS and others said this wasn't an issue and after adjusting the seat to my preference, I took off (mostly because I was just so excited to get my MX after waiting ~2.5 years since reserving in October 2013).
Fast forward two weeks – I brought the vehicle in to the Costa Mesa SC for other repairs (significant wind noise from the passenger front window, and a very squeaky center console) and mentioned to the technician the issue with the seat. He noticed the issue and said they'd take a look at it. When I got the vehicle back, they said they adjusted the seat and to me it felt fine... at that time.
Jump to three weeks after that – I noticed the rocking of the seat more significantly, especially while accelerating in the vehicle. It seemed that if they torqued the seat down when I brought it in, then it must have loosened over time. I brought the MX back into the SC (this was the 5th time since bringing the vehicle back into the SC since taking delivery) and told them about the issue with the seat. This time, they asked me to bring the vehicle back in (yet another time) and wanted to keep the vehicle for a week to address the issue (along with other small issues they were going to fix with the trunk deck lid and passenger front window seal). I was set to be out of the country for business travel in late May, so the timing worked for me to be without my MX.
When I returned from overseas, I called the SC and talked to the rep (assuming I'd be able to pick up my MX with the corrected seat). However, I was told that they were unable to repair the seat and would need to order a completely new driver seat assembly. While I was told it would be at the SC in a few days, it took ~2 additional weeks to receive the replacement seat at the SC. I brought the vehicle in on Monday, and they completely the replacement that day, and I finally picked up my MX with the new seat assembly this morning.
So far, the new assembly feels secure. I'm happy that TM replaced the complete assembly, but also a bit nervous about the seat becoming an issue somewhere down the line (since they couldn't describe why it was rocking or what the root cause was for the defect).
Have any of you had similar issues with your driver seat? Thanks!
When I took delivery of the vehicle back in March 2016, I noticed a slight "wiggle" in the driver seat. It felt as if the seat would rock back-and-forth when in adjusted to the farthest setting away from the steering wheel. The DS and others said this wasn't an issue and after adjusting the seat to my preference, I took off (mostly because I was just so excited to get my MX after waiting ~2.5 years since reserving in October 2013).
Fast forward two weeks – I brought the vehicle in to the Costa Mesa SC for other repairs (significant wind noise from the passenger front window, and a very squeaky center console) and mentioned to the technician the issue with the seat. He noticed the issue and said they'd take a look at it. When I got the vehicle back, they said they adjusted the seat and to me it felt fine... at that time.
Jump to three weeks after that – I noticed the rocking of the seat more significantly, especially while accelerating in the vehicle. It seemed that if they torqued the seat down when I brought it in, then it must have loosened over time. I brought the MX back into the SC (this was the 5th time since bringing the vehicle back into the SC since taking delivery) and told them about the issue with the seat. This time, they asked me to bring the vehicle back in (yet another time) and wanted to keep the vehicle for a week to address the issue (along with other small issues they were going to fix with the trunk deck lid and passenger front window seal). I was set to be out of the country for business travel in late May, so the timing worked for me to be without my MX.
When I returned from overseas, I called the SC and talked to the rep (assuming I'd be able to pick up my MX with the corrected seat). However, I was told that they were unable to repair the seat and would need to order a completely new driver seat assembly. While I was told it would be at the SC in a few days, it took ~2 additional weeks to receive the replacement seat at the SC. I brought the vehicle in on Monday, and they completely the replacement that day, and I finally picked up my MX with the new seat assembly this morning.
So far, the new assembly feels secure. I'm happy that TM replaced the complete assembly, but also a bit nervous about the seat becoming an issue somewhere down the line (since they couldn't describe why it was rocking or what the root cause was for the defect).
Have any of you had similar issues with your driver seat? Thanks!
