All software updates from any company breaks something, either from bugs or by purposely removing features or making unwanted changes just for the sake of change. Tesla is guilty, but so is every other software company. So this is like ICE vehicle fires, not news. This needs to be more specific. I can't say I've had any issues reaching someone, so perhaps it's by area or by type of call. But this is also common to many companies, with a few notable exceptions, so again not news. Affects some locations, so it can't really be used against Tesla as a whole in hit pieces. However, I've had great service even as far away as 650 miles from a service centre. My experience was too long ago to be relevant, but no rescheduling. Now I'm not saying you don't have legitimate gripes, because obviously you do, but news either needs to affect Tesla as a whole (for hit pieces) or else be something unusual that people will want to read. Another way of putting it is that none of the above issues bleed, so they don't lead.