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Does anyone have suggestions as to how to request a different "project advisor" once one has been assigned to an order?

Mine will be unresponsively radio silent for two weeks at a time, then resurface, and schedule a call for week into the future. And when we finally do have a call, they are rather condescending.

I'm sure they are being overworked, but I also believe it could be different with a different advisor.

I can't see any way to get in contact with a manager to request a re-assignment. It feels like this person has parked their car in my driveway and now I can't get my car out the garage and get going.

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