Required to turn off mobile access by Tesla Body Shop?

[ezevphl]

This is my second time at a body shop, but the first time that I've been asked by anyone to turn off mobile access from the car.

It appears to be a new policy from Tesla with their certified shops although not all are following it.
Seems like they had some issues with people messing with the car when it was at the shop and instituted the new policy.

Feels weird to not be able to check on the car. Has anyone run into this?

 

[aliengar0]

I’ve never been asked to turn it off but whenever I open the app while the car is with Service it shows ‘in service’.

 

[Tam]

...new policy...

In the beginning, Tesla didn't care about remote access settings.

However, Tesla then started to turn off remote access when they received your car.

They also made sure to disable other tracking devices such as your add-on dash cam power cables, video cables, sd cards too.

 

[TexasEV]

It’s been the policy for years. Idiot owners thought it was funny to honk the horn, etc. when their cars were in service.

 

[PoitNarf]

Never was requested to do this when I've brought my 3 into service. I do recall right after the dashcam functionality was added I had brought my car in for service and it recorded the inside of the service area while the techs were working on it. I wouldn't be surprised if they temporarily remove your USB flash drive as standard procedure now when servicing your vehicle.

 

[TexasEV]

Never was requested to do this when I've brought my 3 into service. I do recall right after the dashcam functionality was added I had brought my car in for service and it recorded the inside of the service area while the techs were working on it. I wouldn't be surprised if they temporarily remove your USB flash drive as standard procedure now when servicing your vehicle.

Tesla service doesn’t request you to do it, they just do it (unless someone forgets). They turn it back on when you pick up your car (unless someone forgets, then you will need to do it).

 

[MXWing]

Pretty sure lots of pervs here wondering if they could look at some dudes crack while their car is being serviced.

Nothing at all to check and see other than battery discharged to near empty.

 

[Akikiki]

I do not object to remote access and dash cams being turned off or disabled by service be it Tesla Service Center or a body shop. I usually unplug my dash cams before I turn the car over to service, so there's less risk of damage to a connector. Then I plug them back in before I drive away. Its not worth the effort to argue with service to leave them enabled anyway. I don't see that I have any right to expect them to not disable remote access or dash cams. Some folks see it differently. I want to avoid anything that I can that could piss off someone working on my car.

 

[mknox]

In the beginning, Tesla didn't care about remote access settings.

Depends on your definition of "beginning". Back in early 2013, Tesla ALWAYS turned off remote access and would unplug any third-party dash cams. Always.

 

[ezevphl]

So to clarify, this was a Tesla certified shop. I've never had it happen at the actual Tesla one.

 

[mknox]

So to clarify, this was a Tesla certified shop. I've never had it happen at the actual Tesla one.

I've had it at both. But lately, Tesla has not been turning off my remote access. Only in the early days were they doing it religiously.

 

[M109Rider]

I don’t mind when they shut off access at the Tesla service centre.
However, an independent body shop or some other place is different. If they want access turned off, that’s fine, but I would put restrict the speed at least. Maybe valet mode.

 

[C141medic]

I don’t mind when they shut off access at the Tesla service centre.
However, an independent body shop or some other place is different. If they want access turned off, that’s fine, but I would put restrict the speed at least. Maybe valet mode.

My access is always disabled at the SC but when it went to an independent body shop I set speed restriction to 50 and received quite a few notifications that the speed limit was at the limit. The local road where the body shop was is 40MPH max. And I also noticed that they didn’t even move the car to repair it for five days.

 

[OCR1]

You can’t log in to the Dashcam and view it remotely, so watching the guys work on your car from your home is not going to happen. And you can’t have Sentry Mode on if the car is unlocked, and it obviously needs to be unlocked while they are working on it. So about the only thing you can do is possibly see if the car has been moved, and if the battery is draining. I don’t see what the issue is with leaving remote access enabled.

 

[Akikiki]

OCR1, respectfully, the issue with Remote Access remaining enabled is that owners can honk the horn, turn the lights on/off, open/close the trunk, lock/unlock the doors, turn the A/C on/off and start a software install. Those might not seem like a big deal to the average person, but its not fun when the tech may be trying to work without the distraction and the horn scaring the bejeebies out of him and all over the floor. Additionally, what if the tech is working on the electrical system or climate system and someone not on site is messin' with that system? Both confusing and counterproductive. What's the tech supposed to do, track the owner down and ask if he/she is doing it and please stop? Its much easier to make sure the owner can't mess with the car.

 

[bijan]

I've had my model 3 in at a Tesla approved body shop. They did not disable remote access but they had to take it in to the Tesla SC for something during the repairs and Tesla disabled remote access during their work. They did the same when I went to that SC for something else directly. It was fun using teslafi to passively monitor what the body shop was doing with the car (heating the car I'm guessing to get the paint to dry) and no they didn't go on any joy rides. Which I would have caught with the odometer anyways.

 

[ewoodrick]

If you are working at a shop, the last thing that you want is for someone to mess with the car while you are working on it. I also wouldn't want people staring at me, recording every motion that I make, and then calling up complaining if my battery is a little low.

It's really high liability to Tesla to leave it enabled.

 

[Pkmmte]

I hope they don't ask me this next time I go in. It's hard to copy and paste into the Tesla screen. I use a password manager to paste in my ~100 character long password.