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Reservation refund
- Thread starter ckwong
- Start date
Derek Kessler
Active Member
Hank101
Go Tigers!
It matters if the credit card you used is still active. I had two reservations and cancelled one when I bought my X. Took about a month (on the same card).
They must have improved things... there were a lot of posts about people waiting months for refunds last year when deliveries were ‘expected’ in summer time.
AlanSqB
Dog Chauffeur
Zapped
Model S - PURE EV
Odd question but when your refund is received, is the reservation removed from your profile ?
My order was fill on the first reservation but for the second reservation which was cancelled in June, 2018, I have not received my refund. Crazy thing is that Tesla said a refund check, that I never received, was mailed and shown as cleared. My profile still shows the reservation and says "your cancellation request has been received", so if someone intercepted the check and was able cash it, I would guess the profile would no longer show the car. Obviously a glitch in their system.
I've email and phoned many times and they always say "we will get back to you in 3 business days"
My order was fill on the first reservation but for the second reservation which was cancelled in June, 2018, I have not received my refund. Crazy thing is that Tesla said a refund check, that I never received, was mailed and shown as cleared. My profile still shows the reservation and says "your cancellation request has been received", so if someone intercepted the check and was able cash it, I would guess the profile would no longer show the car. Obviously a glitch in their system.
I've email and phoned many times and they always say "we will get back to you in 3 business days"
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Zapped
Model S - PURE EV
10 months so far ... don't think that's reasonable. On hold 40 minutes so far this morning again. sucks.... No reply to emails.
Hope my case is the exception.
Hope my case is the exception.
Zapped
Model S - PURE EV
I finally got through to someone. I received an email saying they cannot credit my credit card because the original transaction was from 2016 and they could only send another check. I asked to please send it registered mail. We shall see...
I just requested mine a few weeks ago. The form said a week and I had it in my account within 12 hours.
