TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

Reservation refund

Discussion in 'Model 3' started by ckwong, Mar 27, 2018.

  1. ckwong

    ckwong Member

    Joined:
    Mar 15, 2017
    Messages:
    337
    Location:
    Northern NJ
    Does anyone know how long does this process take to get the $1K refund? Thanks
     
  2. Derek Kessler

    Derek Kessler Active Member

    Joined:
    Apr 15, 2016
    Messages:
    1,193
    Location:
    Cincinnati
    Typically a few weeks.
     
  3. Sean Kelly

    Sean Kelly Member

    Joined:
    Apr 4, 2016
    Messages:
    17
    Location:
    Orange, CA
    I was refunded within 48 hours.
     
  4. goto10

    goto10 Member

    Joined:
    Mar 6, 2018
    Messages:
    182
    Location:
    Provo, UT
    I was also refunded within 48 hours. (it was reserved via American Express if that matters)
     
  5. Hank101

    Hank101 Go Tigers!

    Joined:
    Apr 19, 2016
    Messages:
    217
    Location:
    Greenville, SC
    Mine took 2 days, over the weekend. So probably 48 hours during work week - also AMEX refund.
     
  6. boaterva

    boaterva Supporting Member

    Joined:
    Apr 2, 2016
    Messages:
    7,465
    Location:
    Northern Virginia, USA
    It matters if the credit card you used is still active. I had two reservations and cancelled one when I bought my X. Took about a month (on the same card).
     
  7. run-the-joules

    run-the-joules Active Member

    Joined:
    Aug 13, 2017
    Messages:
    3,072
    Location:
    SF Bay
    Mine took two days, used a debit card I didn't even use for the reservation.
     
  8. boaterva

    boaterva Supporting Member

    Joined:
    Apr 2, 2016
    Messages:
    7,465
    Location:
    Northern Virginia, USA
    They must have improved things... there were a lot of posts about people waiting months for refunds last year when deliveries were ‘expected’ in summer time.
     
  9. Laughing Hippo

    Joined:
    Dec 17, 2017
    Messages:
    10
    Location:
    Coquitlam
    I got mine via mail.. a check from TESLA in 2 weeks.
     
  10. AlanSqB

    AlanSqB Dog Chauffeur

    Joined:
    Mar 20, 2015
    Messages:
    670
    Location:
    Gig Harbor, WA
    Same.
     
  11. TeeEmCee

    TeeEmCee Member

    Joined:
    Nov 16, 2015
    Messages:
    901
    Location:
    Null
    7 weeks, no refund yet. They “will be sending a check”.
     
  12. ckwong

    ckwong Member

    Joined:
    Mar 15, 2017
    Messages:
    337
    Location:
    Northern NJ
    Thanks for all the replies! The card that I used is still active so I hope to get a refund in 2-3 days. Thanks again everyone!
     
  13. Zapped

    Zapped Model S - PURE EV

    Joined:
    Aug 8, 2012
    Messages:
    1,172
    Location:
    YEG <-> PSP
    #13 Zapped, Nov 23, 2018
    Last edited: Nov 23, 2018
    Odd question but when your refund is received, is the reservation removed from your profile ?

    My order was fill on the first reservation but for the second reservation which was cancelled in June, 2018, I have not received my refund. Crazy thing is that Tesla said a refund check, that I never received, was mailed and shown as cleared. My profile still shows the reservation and says "your cancellation request has been received", so if someone intercepted the check and was able cash it, I would guess the profile would no longer show the car. Obviously a glitch in their system.
    I've email and phoned many times and they always say "we will get back to you in 3 business days"
     
  14. boaterva

    boaterva Supporting Member

    Joined:
    Apr 2, 2016
    Messages:
    7,465
    Location:
    Northern Virginia, USA
    It is removed. I had two at one point, cancelled one as we purchased an X and it was removed when I got the refund. Just takes a while as everything does.
     
    • Informative x 1
  15. Zapped

    Zapped Model S - PURE EV

    Joined:
    Aug 8, 2012
    Messages:
    1,172
    Location:
    YEG <-> PSP
    10 months so far ... don't think that's reasonable. On hold 40 minutes so far this morning again. sucks.... No reply to emails.
    Hope my case is the exception.
     
  16. 64robots

    64robots Member

    Joined:
    Nov 1, 2018
    Messages:
    81
    Location:
    MD
    I got mine in 24 hours, using the refund to debit card option.
     
  17. Zapped

    Zapped Model S - PURE EV

    Joined:
    Aug 8, 2012
    Messages:
    1,172
    Location:
    YEG <-> PSP
    I finally got through to someone. I received an email saying they cannot credit my credit card because the original transaction was from 2016 and they could only send another check. I asked to please send it registered mail. We shall see...
     
  18. Raechris

    Raechris Member

    Joined:
    Nov 21, 2017
    Messages:
    477
    Location:
    Boston
    I just requested mine a few weeks ago. The form said a week and I had it in my account within 12 hours.
     
    • Like x 1
  19. Raechris

    Raechris Member

    Joined:
    Nov 21, 2017
    Messages:
    477
    Location:
    Boston
    Original deposit credit card day 2
    Refund to bank account
    Amazing execution
     

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC