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[resolved] Backup Camera green screen only

Discussion in 'Model S: User Interface' started by zarman, Apr 18, 2018.

  1. zarman

    zarman Member

    Joined:
    Mar 28, 2018
    Messages:
    10
    Location:
    Newcastle ca
    Starting last weekend my backup camera stopped working. All I got was a green screen. I called Tesla remote support and the tech had me reboot the computer. That did not fix my problem. Monday I called to make an appointment at the local service center. On Tuesday I received a phone message around noon saying that a Firmware update was pushed to the car that they thought would fix the problem. I checked the message on the screen inside the car which told me the update would be installed after 2 AM. I chose the update now button and the update proceeded. Unfortunately it took about an hour to finalize the installation. I later checked the backup camera and it was functioning correctly. Hooray for remote repairs. The camera seemed to stop working after the update from last week.
     
  2. lharris9

    lharris9 Member

    Joined:
    Aug 10, 2017
    Messages:
    5
    Location:
    New Jersey
    I had the same issue late last year. One time it was green and another time it was purple. Two weeks ago they replaced my rear camera. I then had the problem last week and the backup camera displayed a yellow screen. I let them know but I haven't heard anything back yet.
    Please let me know how they resolve it for you.
     
  3. zarman

    zarman Member

    Joined:
    Mar 28, 2018
    Messages:
    10
    Location:
    Newcastle ca
    I'm not sure if this was a permanent fix but they downloaded a firmware update on Tuesday Morning. That resolved m issue.
    he current software on the car is
    2018.14.2.a88808e
     
  4. BozieBeMe2

    BozieBeMe2 May I have this dance?

    Joined:
    Apr 7, 2015
    Messages:
    412
    Location:
    Indy, Indiana, USA
    We are currently on that firmware and our camera has Not, returned to normal!
    SC, says this is a software issue but we are on our second update and the problem persists .
    2015, AP1
     
  5. geometro

    geometro Member

    Joined:
    Jun 24, 2015
    Messages:
    328
    Location:
    Bay Area, CA
    Mine was working okay and just now went black. I tried the reboot to no avail.

    I’m on 2018.14.13
     
  6. BozieBeMe2

    BozieBeMe2 May I have this dance?

    Joined:
    Apr 7, 2015
    Messages:
    412
    Location:
    Indy, Indiana, USA
    As of today, 6/5/18, our backup camera is still ditsy, screen froze half way into the garage and I almost hit the back wall.
    Plus, we are again, finding either the front or rear passenger window half way down upon entering the car. In a way that's kind good because it use to be all the way down :)
    4/19: We took the car to the Service Center to show them the back up camera screen and they said a new fix is coming based on a new SW update, and should fix it.
    4/20: New update, 8.1 (18.14.2 a88808e), did not help
    I have also left a 'Bug Report' via the voice button.
     
  7. BozieBeMe2

    BozieBeMe2 May I have this dance?

    Joined:
    Apr 7, 2015
    Messages:
    412
    Location:
    Indy, Indiana, USA
    As of 6/10/18: We downloaded the firmware; 8.1 (18.219 75bdbc11). I must admit that we no longer are experiencing the various colored screens. We now have the 'Frozen Images'.
    The BU camera will usually retain the last know back up frame and present that whenever you next place the car in reverse.
    Since we pull out of the garage, I usually check the BU cameras function to verify it is working, whenever we start a drive. The camera always works upon the first back up, but when you next shift into drive, it keeps that last backup image. What you see the very next time you backup, is a frozen image from the last time you used the camera. I can reboot the 17" main screen and the camera starts back up ok. This makes me think it isn't a hardware issue, that and the fact the screen no longer is showing multi colors.
    Each time I would leave the usual 'Bug Report' but to no avail.
    This has been going on since 12/18/2017 and about three new firmwares,,,,,
     
  8. BozieBeMe2

    BozieBeMe2 May I have this dance?

    Joined:
    Apr 7, 2015
    Messages:
    412
    Location:
    Indy, Indiana, USA
    Has there been any change on this? Surely, I'm not the only one having the frozen backup camera image issue?
    SC says to wait for new firmware, well, that wasn't it!! This problem can be repeated by using the reverse gear selection.
    Camera works correctly for the 1st use after a re-boot. Then fails the very next time you use the reverse gear selection.
    I know, I know, the answer is never back up or I got it!!, don't look at the screen.
    For what it's worth, I leave the 'Bug Report', each and every time and I have spoke with the local SC.
    Guess I'll wait to take it back when the 3rd year inspection is due,,,,,
     

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