[RESOLVED] CPO Delivery Dilemma! Big scratches and Tesla says they won't repair.

[Jeeps17]

I do not recall off the top of my head when Tesla switched spoilers, but on my early 2013 P85 I have the original "glossy" variant. The one on this CPO is the current matte variant. It is certainly possible that it was switched by an unqualified person.

Another possibility would be overly enthusiastic snow / ice removal and scraping next to the spoiler, if the car come from an area with real winters.

 

[Park2670]

If you are anxious, my bet is they are going to have Luxe Auto Spa fix it. You could always check with them if they are going to repair.

 

[Cyclone]

I guess Kevin Lorell is no longer in charge of the CPO program.

When I escalated, my car's problems went to Todd Velasky. He was based in Chicago and said he was head of the CPO program for the entire Eastern half of the U.S.

Sadly, while he was a nice guy and got some of my problems resolved, he could address my two biggest problems: paying out of my own pocket for a repaint one month into ownership, and providing the service history of my car (even with redacted sections identifying prior owner info). To this day, I still have nothing beyond the CarFax (that I had to pull and pay for myself) for before the car was in my possession.

 

[CarpetMan]

As someone who is also waiting to take delivery of a CPO car, this thread is very reassuring to me.
It's good to hear that Tesla will do their best to make things right and not just wash their hands of the whole situation.

 

[Super_Popular]

They will take care of it. But I would make sure that the don't just cover the problem, that tgeyvsctyally fix it. If they don't properly fix the value you will be way less obviously.