I wonder.
It seems to me that the Eastern US Tesla service centers have way poorer service than we have in CA. And I am not trying to smug, honestly. But when I read through all these posts, it always seems like the Eastern SC's are jerks about this stuff. Now, yes, I do live right next to Silicon Valley and I do use the Sunnyvale SC. But I have never gotten anything but the most amazing service. Also in Burlingame...both are close to HQ and the factory. They never argue with me at all, pick the car up for free and give me an equal or BETTER loaner, keep me updated at LEAST once a day and deliver on their promises. I even had a Pano roof seal issue for which they brought in a "glass specialist from the outside because we couldn't figure it out". I'm not kidding. For free. As it should be.
It really pisses me off, actually. Because it sounds like the good old dealer model all over again is happening as they get farther from the Mother Ship. Typical, I guess. My recommendation would be to call HQ in Palo Alto:
Tesla Corporate Office Headquarters HQ
Tesla Motors
3500 Deer Creek
Palo Alto, CA 94304 USA
Corporate Phone Number: 1-650-681-5000
Fax Number: 1-650-681-5101
Customer Service Number: 1-877-798-3752
and raise hell. We ALL deserve the best service, no matter where we are. If there are SC's out there that suck. They need to know. And you deserve to have your needs met.
Period.
Lets not generalize. The Raleigh service center has been the absolute best. With so many issues I've had with my car over two years, they have always been extremely accomodating even with the 5 DU replacements (all for either milling or loud hum issues).