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Discussion in 'Tesla' started by rlang59, Dec 21, 2013.
Does anybody actually get a response from that email address?
Most of the time. I've probably sent a couple dozen and only 2 have never gotten a reply.
I have never gotten a reply on any of the emails I have sent. Always feels like a waste of time.
1. Check your junk mail filter.
2. Attach all your previous mails into a single mail to Jerome with the title "Feels like a waste of time" and body text "...since I never get a response."
If #2 doesn't help, I'm not sure what will.
On one of the issues I was having I ended up emailing George (when he was still there) about it and how I had emailed the ownership address and seemed to be getting ignored. He of course responded quickly and connected me with Jerome who took care of things, but even after that emailing ownership hasn't been worth the effort. Seems to always go into a black hole. If the issues are big enough I would email Jerome again, but I don't like to go to that unless needed.
I have normally been responded to, but not always. The 120kW issue has not been responded to. But I suspect that is a corporate "hold.":wink:
With a growing number of owners, one has to assume the number of emails to ownership has grown as well. It is never a waste to report a problem. When enough people complain about a problem, something will be done. I am pretty sure all problems are at least tallied to make a priority list.
The only way you know for sure nothing will be done about a problem is if you don´t report it.
I've sent teo e-mails to ownership. One about the too slim visors in Nordic countries and the other about a feature request for cold climate of depart at XX:XX so that the car figures out when to start charging and heating to be optimal at that depart time. Both got a response within a few days with both suggestions forwarded to engineering.
I've emailed Tesla and received a response every time. Regarding 120 kW charging, they said they are still deploying.
There may be some confusion here. I believe napabill is referring to older cars not being able to utilize 120kW charging, not the conversion/deployment of 120kW-capable superchargers.
I've received a reply every time.
Not only have i received a response from Ownership, they have actually called me within 24 hours to discuss the issue/question that i have.
I emailed them on a Sunday night at 9pm about my Slacker radio account and had an answer in 20 min! Truly amazing!!
I've occasionally heard back, but not reliably. Typically it's been very prompt or never.
I've had quick response on a couple extremely simple questions. Anything more in depth is lost forever into the void, with a response that it has been forwarded to engineering.
There appears to be an odd disconnect between the earnest sincere young voices who hear our concerns at ownership experience and those who are tasked with addressing them. If, in fact, our concerns are "sent to engineering," perhaps the problem lies in the fact that engineers usually relate better with things than people and/or these engineers aren't tasked with actually responding.
The reasons for hit and miss responses can be numerous and not limited to the person receiving the e-mail. :wink:
It is far more time efficient to phone. If you call from a phone that is linked to your Tesla Motors profile, your car information pops up on a screen in front of them right away. The last time I called I didn't even have to give them my name.
E-mail takes a lot more time to read and to respond to. I'd only write if I felt it was necessary to report a specific sequence of events, important numbers or if I felt it was necessary to document the communication.
A support ticket system is a pretty simple means for ensuring that responses are provided in a timely fashion...