I think (know?) that there is a heavy obligation on Tesla to deliver on the spec's and claims they use to sell their cars. It is (imo) completely wrong to claim or intimate (for example) that your new Tesla will charge 50% faster than an older model, if what they mean is that it CAN charge faster, but only under rare circumstances that may not be met for some owners. (colder climate, wrong charging facilities etc). There should be a decent liklihood of the car meeting different performance claims concurrently too. IE if I can (should) expect reasonable battery performance beyond the warranty period, then it's no good if that excludes using important features like Supercharging at the claimed speed. In fact, Supercharging gives me no option to slow charge, so effectively I am trading battery longevity for Supercharging according to Tesla's own guidance.
At first, I thought 'free unlimited supercharging' would be a worthwhile benefit, but once I found out that a) it might not be very fast b) potentially damaging to the battery [Elon advises slow home charge whenever you can, plus some cars have battery capped etc] and c) you can't find out in advance of buying a car how much it's been supercharged and when charging rates might be reduced.
Point c) is not good for resale of a car, other than back to Tesla, as once the market is more mature, the perceived value will sink to that of the worse case cars as buyers can't be sure if a car is about to get restricted or not.
So who is right? Mr. Protect My Car or Miss Want What's Promised? They should not be mutually exclusive! What is missing is not Robo Taxi Mode, but 'Guniea Pig Mode' where Tesla pay you or give some other benefit for testing out features on your car. When you buy a car or upgrade that has a published spec (or otherwise permitted expectation of performance in return for the stated price) then that should be met for the vast majority of owners and for the life of the vehicle. Any use that is claimed as 'manufacturer approved' but that could likely be detrimental to the car meeting claimed specs must be made clear as part of the spec.
There will be owners (may be like me) who are more lenient on performance claims being met because I baby my car. Even if it could supercharge at 200kw, I would do my best to avoid doing so. I drive my car gently to preserve tyres and my license. I love the car, but hate being cheated, having the wool pulled over my eyes, paying extra for something that doesn't work (FSD?) and just having to sit pretty while Tesla tell me everything is normal while they make more likely shaky claims to suck in new buyers.
With the new cam viewer (which is a good thing) it is now very clear that newer cars have a brightness issue with the rear cameras. This effects me a lot when reversing in the winter. Tesla just fob me off with 'we are working on it' but with no way of me expecting a fix. Same for other owners with their own 'significant gripe'.
Can you objectively separate reasonable from unreasonable expectation? Can you objectively say if longevity or meeting claimed spec should have priority / higher value? Is it OK / acceptable / desirable for the manufacture to be able to force unwanted & /or unsolicited and often untested changes on to MY car?
Tesla's approach would perhaps be more acceptable if I was just renting the car from them. But if rental was the only option, I would not be driving a Tesla.
[Edit] Just a thought. If I buy a really expensive diving watch that's claimed good to 500m, even though I only care about it being good for dipping in a bucket of water, should I care if the manufacturer then tells me for the longevity of my watch it is now only good to 100m?