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Returned within 7 days VIN 32xxx - Cherry Hill, NJ

am_dmd

Member
Jan 29, 2017
294
297
PA
Even the latest MY have absolutely horrible quality issues and as far as post delivery issues please do not trust any of the sales associate or delivery specialist at all. First of all deliveries are rushed and they will try to get you out of the lot as quickly as possible. Given current pandemic I didn't inspect every inch while waiting in their parking lot and pointed out few dirt spots which even the delivery specialist accepted should not be present. Couple days later emailed and texted my delivery specialist all the photos regarding alignment and two small dents on seat back but no reply back. Later found out that delivery specialist is no longer with Tesla and so I decided to visit the service center. Both service manager and a tech looked at all the issues and said we will address them. Today somebody else replied to my old email to delivery specialist regarding these issues saying seat back dents is cosmetic issue and vehicle was marked as delivered so will not be addressed. It is not just the panel gaps but occasionally rear hatch would not close and I had to manually close it and other times would unlatch but not raise by itself. On the other side service center send me an email that the part has been ordered so not sure if they will address this dent issue or not? It's quite ridiculous that for a few dollars worth of part they are willing to loose a customer and a $50k sale! Anyway I have also learned my lesson. Make sure you go over every inch inside and outside of the car before accepting and make sure to write down all the issues with their signature (due bill). If not be prepared to walk away but don't let them tell you it is all within spec :rolleyes:
 

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am_dmd

Member
Jan 29, 2017
294
297
PA
Ah, so you also had David. I refused delivery because I knew my issues would never get fixed to my satisfaction.
That name sounds correct.
In hindsight I should have refused delivery but trusted this boy and mostly the company especially when purchasing $50k car. I fail to comprehend what business sense does it make to save couple bucks by not replacing a broken part and loose $50k worth of sale ¯\_(ツ)_/¯
 

Medvin

Member
Apr 28, 2019
14
5
NEW Jersey
My Y has so many post delivery issues which I've found after 2 days of taking delivery of it. Outside of the fit and finish issues, the B pillar is defective and does not read the key card. The driver rear door does not Electronicly open. Rattling from the A pillar.

I took delivery in Paramus NJ and will most likely return it on Monday.
 
  • Informative
Reactions: BlindPass

am_dmd

Member
Jan 29, 2017
294
297
PA
My Y has so many post delivery issues which I've found after 2 days of taking delivery of it. Outside of the fit and finish issues, the B pillar is defective and does not read the key card. The driver rear door does not Electronicly open. Rattling from the A pillar.

I took delivery in Paramus NJ and will most likely return it on Monday.
Definitely return it unless you can get something in writing that these issues will be fixed. Even then they could delay fixing these issues and you will not be able to do anything.
 

am_dmd

Member
Jan 29, 2017
294
297
PA
What are you trying to show in the last two pictures which I assume are of the hatch? It looks good to me.
Passenger side had significant gap compared to driver side. You can easily slide your finger from top right to bottom right of rear hatch. Actually the C-shape hinge that attaches the hatch to the car had a loose bolt and so hinge would not stay flush. So does Tesla expect us to even check bolts/nuts prior to delivery?
 

Gigaron

Supporting Member
Jan 17, 2019
314
142
San Francisco
Passenger side had significant gap compared to driver side. You can easily slide your finger from top right to bottom right of rear hatch. Actually the C-shape hinge that attaches the hatch to the car had a loose bolt and so hinge would not stay flush. So does Tesla expect us to even check bolts/nuts prior to delivery?
Look at the gaps. the hatch is clearly misaligned.

The gap would be acceptable to me as a manufacturing tolerance. The bolts, not so much (and holy #&^$*%# !!!)
 

Tobin

Closed
Jun 6, 2020
43
3
Texas
Even the latest MY have absolutely horrible quality issues and as far as post delivery issues please do not trust any of the sales associate or delivery specialist at all. First of all deliveries are rushed and they will try to get you out of the lot as quickly as possible. Given current pandemic I didn't inspect every inch while waiting in their parking lot and pointed out few dirt spots which even the delivery specialist accepted should not be present. Couple days later emailed and texted my delivery specialist all the photos regarding alignment and two small dents on seat back but no reply back. Later found out that delivery specialist is no longer with Tesla and so I decided to visit the service center. Both service manager and a tech looked at all the issues and said we will address them. Today somebody else replied to my old email to delivery specialist regarding these issues saying seat back dents is cosmetic issue and vehicle was marked as delivered so will not be addressed. It is not just the panel gaps but occasionally rear hatch would not close and I had to manually close it and other times would unlatch but not raise by itself. On the other side service center send me an email that the part has been ordered so not sure if they will address this dent issue or not? It's quite ridiculous that for a few dollars worth of part they are willing to loose a customer and a $50k sale! Anyway I have also learned my lesson. Make sure you go over every inch inside and outside of the car before accepting and make sure to write down all the issues with their signature (due bill). If not be prepared to walk away but don't let them tell you it is all within spec :rolleyes:


Out of curiosity, will Tesla refund the transportation fee if you return within 7 days?
 

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