Returned within 7 days

[Electric Steve]

Hello - We just got our model Y 2 days back, and I'm so disappointed in the car, the trims are all miss-aligned. the glass at the back where it meets the hatchback is misaligned, The glass edges do not look polished. Doors and front hood and a few more issues. We showed it to the guy at the center while picking it up but he discounted it and said to file a service request. Now that I think of it why do I need to go through this I have paid for a new car. We are going back to return it and hope they will allow us to book for a new one. We like the car except that it's too much to deal with the service center back and forth.

It's your call, but if Tesla can fix these problems and make the car as good as new, then returning it might be premature.

I had a few issues with my car, but Tesla fixed them.

 

[Watts 4 Me]

You cant return it and get the same trim for a year.

 

[oknish]

Hello - We just got our model Y 2 days back, and I'm so disappointed in the car, the trims are all miss-aligned. the glass at the back where it meets the hatchback is misaligned, The glass edges do not look polished. Doors and front hood and a few more issues. We showed it to the guy at the center while picking it up but he discounted it and said to file a service request. Now that I think of it why do I need to go through this I have paid for a new car. We are going back to return it and hope they will allow us to book for a new one. We like the car except that it's too much to deal with the service center back and forth.

Really sorry to hear of your experience. That sucks. Only recommendation I'd give is just be firm but polite when you return it. If you have a competent SA they will do their best to help you order a new one.

 

[NaiWiste]

Return it and wait 1 year to order an updated version. By then, Model Y vehicles will be built and manufactured at the Austin Gigafactory which will have newer machines, updated robots, and higher quality paint formula. I don't know what team of people Elon hired at the Fremont Gigafactory but they should all be fired. Especially whoever is in charge of QC.

 

[DanDi58]

You cant return it and get the same trim for a year.

Didn't OP do this? They ordered like a month later.

 

[Watts 4 Me]

Didn't OP do this? They ordered like a month later.

From what I've read you cant get the same trim. You can however upgrade,from a non performance to a performance

 

[DanDi58]

Well, OP ordered the same trim (LR) color about a month after return, and got it. They added a tow hitch, maybe that is the difference?

 

[Dutchie]

Hello - We just got our model Y 2 days back, and I'm so disappointed in the car, the trims are all miss-aligned. the glass at the back where it meets the hatchback is misaligned, The glass edges do not look polished. Doors and front hood and a few more issues. We showed it to the guy at the center while picking it up but he discounted it and said to file a service request. Now that I think of it why do I need to go through this I have paid for a new car. We are going back to return it and hope they will allow us to book for a new one. We like the car except that it's too much to deal with the service center back and forth.

First post by O.P. See that often. Does not sound right

 

[slainla]

Can you share your VIN? I wonder if Tesla will sell as used or as an inventory vehicle now.

 

[jmatero]

Based on the constant calls by Tesla offering Model Ys with very low miles and $2000 off I’m wondering if these are the returns.