Returning Tesla M3 after awful delivery experience

[SMAlset]

OMG... really really you are bitching about 69 miles or whatever.. mine was supposed to have 8 when I got it it was 52... did I whine... no I checked the paint job and the panels for gaps etc...found some minor things... they said if I wasn’t happy that I could wait but I got my detail guy to correct paint.
I am just not sure what your complaining about... and who takes a baby newborn to a car dealership.. really I’m sure you were more irritated by the baby than the car... I wanted time to quietly review my car.. they pulled it into a internal drive with lights so I could spend the time I needed.. no rush no pressure...dude it was your fault. You shouldn’t have signed for it but I’m guessing you got a deal with upgraded paint etc.

Did Tesla hire you to post that?

Never did I say I brought the newborn to Tesla. And Tesla declined fixing the issues right there and kept stating I would lose my 1k incentive if I did not sign.

Not a biggie but actually you did say you had the baby with you in one of your posts. I had commented on it too. And not sure why you would accuse the guy of being hired by Tesla to make his post. He was just stating his opinion, albeit with some attitude, based on his delivery experience compared to yours which to some degree were very similar.

....I regret signing the paperwork but I felt forced by Tesla which isn't a tactic I thought they used. Stating I would lose my incentive price by rejecting delivery or delaying delivery because of Tesla issues is nonsense. I signed the paperwork in hopes they would make the situation right, which they aren't going to do. I can return the car so it's not the end like stated above. It is on me for signing the paperwork and normal me never would have (like what happened at Volvo) but I'm sleep deprived, had the baby with me and the wholewhole r experience, last minute sales rep push tactic led to my mistake.....

 

[quikshifter]

You think you had a bad experience lol. They didn't even give me registration and I got pulled over my first turn out of the lot for not having registration. Came back with my "warning" ticket and they gave it to me then. Go figure

 

[Camera-Cruiser]

It's a hassle, but get down there first thing Monday morning and return it firmly.

Don't let anyone tell you that they will give you an extra day or two to think it over. Once you go over the line, Tesla will cite the contract and everyone who verbally, or even in writing will somehow not be available, or just say that they are sorry, but thought it would be ok.

 

[OCR1]

Some people don’t know how to express their opinions without coming across as being total jerks.

Anyhoo...When we took delivery of our first M3 last year it had an annoying rattle sound when driving over bumpy roads at low speed. We took videos of it and it was driving my spouse crazy for an entire month before we were able to get in for a service appointment. We were concerned it might be a serious mechanical issue that could take a while and be a major repair.

They kept the car for almost a week. It was not a big deal because we had a loaner Model S. When they called us to say it was fixed we asked what was wrong. It turns out the metal plate with the VIN number on the windshield was loose. They tightened it down and the rattle went away. That was it!

Your repair may be more complicated. I have no idea. But whatever you decide good luck with your purchase and sorry to hear you’ve had a less than stellar experience with your first Tesla.

 

[jbrady3324]

It's a hassle, but get down there first thing Monday morning and return it firmly.

Don't let anyone tell you that they will give you an extra day or two to think it over. Once you go over the line, Tesla will cite the contract and everyone who verbally, or even in writing will somehow not be available, or just say that they are sorry, but thought it would be ok.

This is helpful. The district manager just sent me an email that i have an extension to Wednesday to make the return....

 

[Camera-Cruiser]

This is helpful. The district manager just sent me an email that i have an extension to Wednesday to make the return....

If you are going to do it, do it Monday.

 

[jbrady3324]

If you are going to do it, do it Monday.

Is this based on experience?

 

[Camera-Cruiser]

Is this based on experience?

Yup.

 

[WilliamG]

This is helpful. The district manager just sent me an email that i have an extension to Wednesday to make the return....

Don't do it. Return it if you're going to return it.

 

[SocalJeff]

Return the car.

You shouldn't have taken the car in the first place if the miles and paint chips were that important to you. Sounds like they were offering an incentive of $1000 dollars to take that car but if that particular car didn't meat your needs you should have walked away and gone back to ordering a new build from their website.

Good luck in your car buying experience. My model 3 purchase was very bumpy but then again so was my previous VW Golf R and before that Tacoma purchase.

 

[Pwcsrter]

Return the car on Monday. If they want to make you happy, they will. But, you keep control. If they don’t, then you know you made the right decision.

 

[bhzmark]

it looks like Tesla stores do have real metal plates on hand HOWEVER no one had their plates on the car at delivery and the few that did, the front plate was not on the car. In my case, both plates were on the car before I arrived. This is what has led me to the conclude that my car is a reject/return

Seriously? That is the evidence upon which you conclude the car is a reject?

And main problem with car itself is a rattle that you haven't given them the chance to fix?

Do everyone, especially Tesla, a favor and buy something else. Some customers are more trouble than they are worth.

No soup for you.

 

[jbrady3324]

Seriously? That is the evidence upon which you conclude the car is a reject?

And main problem with car itself is a rattle that you haven't given them the chance to fix?

Do everyone, especially Tesla, a favor and buy something else. Some customers are more trouble than they are worth.

No soup for you.

At this point the main problem is Tesla. No responses to my emails to get my car in to address the rattle or to fix the exterior. The best sales could do is get me a mobile visit for tomorrow afternoon, hours before the car is due back

 

[SMAlset]

I thought you said you had been given Wednesday as a cut off date for a return?

I don't think the issues you have mentioned would have me returning it and I feel Tesla will address them. It's not uncommon for service appointments to be out there a bit and they will send out a mobile unit for things that they believe can be fixed or at least assess the problem that way but Tesla's not like a drop in service center. This is Tesla right now. Appointments can be scheduled for service through your app but as you've seen appointments aren't the next day. Not sure you have the, and saying this as delicately as I can, mentality to wait out appointments and trust that issues will be corrected. Until Tesla is doing better financially and can put more resources into additional service centers and staff, it's the way it is in the near term. The mobile service expansion is a big help as many things apparently can be handled remotely at your home or work and that's a convenience to owners as well. I know you have a time frame to return the car so feel the pressure to make a decision but if you don't think the issues you have can be fixed or can't or don't want to wait for them to be fixed, do yourself a favor and just return it.

Hard to say what will happen to pricing if you wait and want another car or if the next car will be perfect or you'd be facing a similar situation with a different issue, but from someone who had minor issues at delivery that had them fixed in the following month I can say that I've been enjoying driving the car and wouldn't buy anything else. I guess the question is since you've been driving it for a little while is it the car you want?

 

[bhzmark]

At this point the main problem is Tesla. No responses to my emails to get my car in to address the rattle or to fix the exterior. The best sales could do is get me a mobile visit for tomorrow afternoon, hours before the car is due back

 

[AlanSqB]

To those saying “Tesla will fix it” it doesn’t sound like OP was ever given a due-bill for the paint correction and rattle fix. That alone is reason to reject. After today, they will not fix anything as they won’t have any incentive or liability to do so. Return the car.

 

[xfea]

You must be fun at parties.

Actually I am . . I hope my sardonic humor isn't taken seriously.

 

[cashie]

So what happened with the car op?

 

[Earthpower]

Tesla is a new co., not like a Ford dealership (Thank goodness).
Sounds like a new car company, new tech are not for you? I had to take a big step buying my M3. I usually am very cautious, however I wanted the product and the thought of another ice car was depressing. The ordering and delivery experiences were completely new and different for me but I'm more than glad I stuck it out. Never bought a car online before seeing it. I had no trouble getting warranty work done.
I guess you can always go for a bolt or volt, whichever one is still being produced or a leaf. I hope you choose electric.

 

[jbrady3324]

So what happened with the car op?

I will preface by saying I wish I rejected the car or returned it the very next morning. However, the local Tesla team did make a great effort to make the situation better and in return I happily kept the car. The team recognized the blunder from the sales to delivery to overall communication. We joked about it yesterday when I was there to pick up the car. So no feelings hurt.

Tesla gave me 1 year of super charging, a wall charger and a complete detail done by a 3rd party that I recommended. The car looks 100% times better than it did at delivery and I am very happy with the result.