TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker or making a Paypal contribution here: paypal.me/SupportTMC

Revenge of the ICE! My newest problem ...

Discussion in 'Model S: Battery & Charging' started by steve841, Mar 24, 2013.

  1. steve841

    steve841 Active Member

    Joined:
    Jan 17, 2010
    Messages:
    1,397
    Location:
    Ft. Lauderdale, FL
    Well, I think I was one of the first to suffer the 12V issue that left me stranded ...

    This morning, I was greeted by another realm of the ICE, coolant. Yes, we know that coolant is required to cool/warm those batteries. But my understanding is that you should not find it puddling around your vehicle in the morning with low coolant warnings ....

    I could almost feel the chuckle coming from my GMC 2500 parked next to my S. There must be some kind of ICE Karma after me :cursing:

    te.jpg

    tes.jpg

    tesl.jpg
     
  2. efusco

    efusco Moderator - Model S & X forums

    Joined:
    Mar 29, 2009
    Messages:
    4,589
    Location:
    Nixa, Missouri, United States
    Oh man, that bites.
     
  3. SouthJerseyJon

    Joined:
    Jul 2, 2012
    Messages:
    62
    Looks like washer fluid to me.
     
  4. Thumper

    Thumper Member

    Joined:
    May 6, 2011
    Messages:
    580
    Location:
    Corvallis, OR
    Please keep us posted on the progress of the fix. Thanks.
     
  5. steve841

    steve841 Active Member

    Joined:
    Jan 17, 2010
    Messages:
    1,397
    Location:
    Ft. Lauderdale, FL
    #5 steve841, Mar 24, 2013
    Last edited: Mar 24, 2013
    It's coolant.

    Just got an email back from Joost (Tesla's engineering guru)..

    I've been told not to drive it (and presumably no charging) and Dania has already called and will be taking her back in Monday morning ....
     
  6. gaswalla

    gaswalla P4201/85/airsusp/pano/19i

    Joined:
    Sep 23, 2012
    Messages:
    1,192
    Location:
    San Diego
    You got a personal email from a VP on a Sunday... that is GREAT customer service!!!

     
  7. Jason S

    Jason S Model S Sig Perf (P85)

    Joined:
    Apr 20, 2012
    Messages:
    1,350
    Location:
    Rocklin, CA
    What he said. No signs of holes? I'm really curious how your pack started leaking.
     
  8. steve841

    steve841 Active Member

    Joined:
    Jan 17, 2010
    Messages:
    1,397
    Location:
    Ft. Lauderdale, FL
    Best GUESS from service manager ... there's a disconnect on that side that may be the culprit ... I should know tomorrow PM .. Hopefully it's a quick fix and no one else has to deal with it.

    - - - Updated - - -


    I have his email from my 12V fiasco ... and yes, he is VERY responsive. Kudos to Joost!
     
  9. bint2k

    bint2k Member

    Joined:
    Nov 13, 2011
    Messages:
    130
    Location:
    Toronto, ON
    totally keep us in the loop going forward..
     
  10. JRP3

    JRP3 Hyperactive Member

    Joined:
    Aug 20, 2007
    Messages:
    10,106
    Location:
    Central New York
    Loose hose clamp, a la A123/Fisker?
     
  11. steve841

    steve841 Active Member

    Joined:
    Jan 17, 2010
    Messages:
    1,397
    Location:
    Ft. Lauderdale, FL
    Got my ride back today ....

    The part is listed - as I decipher it - coolant connection assembly.

    Essentially a T piece that either failed or failed seal ....
     
  12. JRP3

    JRP3 Hyperactive Member

    Joined:
    Aug 20, 2007
    Messages:
    10,106
    Location:
    Central New York
    Glad you're back in action. Do you know if they had to drop the pack to get to it, if it was pack related?
     
  13. steve841

    steve841 Active Member

    Joined:
    Jan 17, 2010
    Messages:
    1,397
    Location:
    Ft. Lauderdale, FL
    I believe they accessed it from the frunk.... But I truly did not want to know....
     
  14. Martini

    Martini Member

    Joined:
    Nov 16, 2012
    Messages:
    205
    Location:
    Paris, France, France
    It must be pretty cool to get an email from George or Elon or Joost, but am I the only one who thinks its weird for high level people to be dealing with customer issues? I hope they get their internal processes organised and staffed to the point where executives don't have to do this kind of thing anymore.
     
  15. steve841

    steve841 Active Member

    Joined:
    Jan 17, 2010
    Messages:
    1,397
    Location:
    Ft. Lauderdale, FL
    Not at all. I am sure they want to know and deal with any early problems that could help save money and headaches down the road....

    However, the fact I have the email address is solely from my early problem where Joost had to be involved. And, I definitely wouldnt abuse that .....
     
  16. hcsharp

    hcsharp Active Member

    Joined:
    Jun 7, 2011
    Messages:
    2,535
    Location:
    Vermont
    I felt the same way when Elon was personally inspecting every car that came off the assembly line.
     
  17. Neech

    Neech Member

    Joined:
    Jan 24, 2013
    Messages:
    141
    Location:
    Chicagoland
    #17 Neech, Mar 30, 2013
    Last edited: Mar 30, 2013

    I find their involvement a testament to their desire for Tesla to succeed. This certainly helped with my decision to finally reserve a Tesla, which will be my first American car in over 25 years. When executives are sitting in an "ivory tower" they become out of touch with the real world experiences of the customer and the quality of the product suffers. Detroit automakers made crap for a long time and they seemed fine with that so long as the money rolled in.
     
  18. Mike_Schlechter

    Mike_Schlechter Model S - P457

    Joined:
    May 21, 2010
    Messages:
    446
    Location:
    Weston, CT
    I want to echo the thought that involvement of senior executives is a good thing. As executives, especially the c-suite, gets further and further removed from products, processes and customers the vision and direction of an organization becomes distorted by the view from the top. Tactical involvement of key leaders is how smart, modern companies work. It shows that Elon, George and Joost have not delegated understanding. The best and brightest companies today are defined by that type of leadership. Apple, IBM, Facebook and Charles Schwab are all leaders in their leaders being deeply involved across all levels of the organization. One need only look at the various financially strapped companies, fraught with fraud, where a CEO claims no knowledge of the comings and goings.

    Just my thought.
     
  19. ModelS1079

    ModelS1079 Member

    Joined:
    Jun 23, 2012
    Messages:
    837
    Location:
    Suburban Boston
    Agree. How cool it is that they are on this.
     
  20. lloyds

    lloyds Member

    Joined:
    Apr 3, 2013
    Messages:
    890
    Location:
    Bay Area
    Great to know that their service is top notch. I look forward to receiving mine in a couple months! Thanks for sharing
     

Share This Page