OP: how would you/did you handle long drives away from your local stomping grounds ?
Is this to me? (Is "OP" original poster?) Assuming yes:
My longest drives with the Clarity FCV have been to the southern San Francisco Bay area and back (from Sacramento area). What's that, about 250 miles total? When hydrogen was/is available, no problem. There is fueling in San Ramon (I-680), Hayward (I-580 x I-880), and Palo Alto (Hwy-101), for example. In fact, the areas encircling San Francisco Bay area are peppered by a small but theoretically adequate (until the June 2019 hydrogen explosion) number of hydrogen fueling spots. And with a confidence-building 250-300-mile range for the Clarity FCV (depending on driving style), these trips (joyfully and legally using the HOV diamond lanes, I might add) were as anxiety-free as possible (what with the notorious Bay-area commute traffic).
As with Tesla cars, the Honda digital display map system includes the locations of most hydrogen fueling spots, so they are easy to identify and navigate to by GPS. (Side-note: GPS! What an incredible technological marvel.)
But you raise an important concern.
I am single and retired, and my driving needs are modest. (I suspect, but do not know for sure, that for various reasons so far the Clarity has appealed mostly to Boomers.) But for most younger, active, family-oriented folks the Honda Clarity FCV could probably
not be the sole car in a household. As long as drivers want only to access the greater Sacramento, San Francisco-Oakland, and Los Angeles areas, fine. (Disneyland--totally doable.) But forget easily traveling to Eureka and the redwoods of northern California, Palm Springs, the (beautiful) eastern side of the Sierras, Yosemite, the Lassan and Shasta areas in nor-Cal, and
anywhere outside of California (e.g., Las Vegas, Phoenix, etc.). The infrastructure (hydrogen fuel) just doesn't exist. See here for a map to existing and planned California fueling sites:
Stations Map | California Fuel Cell Partnership
Note: To partially address the "California vacation road-trip problem", Honda provides a free 21-day luxury car rental program for Clarity FCV drivers. So an LA family could rent a nice Avis car for free and drive to Las Vegas or Phoenix, for example. Additional free rental miles from Avis were also provided by Honda spur-of-the-moment during the height of the 2019 NorCal hydrogen fuel crisis (I utilized this service for a week). But car rentals can still be inconvenient (you have to pick up and return the car to a spot not at your house) and never entirely "free." And it is for just 21 days over three years.
Speaking of which, I imagine that the 2019 northern California hydrogen-fuel crisis must have really thrown marketing and sales into disarray, vis-à-vis the overall attractiveness of Honda, Toyota, and Hyundai FCVs to younger, more active folks. I don't know what drivers in the SF Bay area were doing the weeks and weeks when there was almost no hydrogen available (except for distant San Ramon north of the I-680 x I-580 Interchange at Dublin). Just not driving their Clarity FCVs, I guess. I saw one Honda left temporarily abandoned at the West Sacramento hydrogen fuel pump.
We must remind ourselves that (well-established and prestigious industrial manufacturer) Honda's hydrogen fuel cell program is still
experimental, purposefully cautious, and limited in scope by design. The manufacturers want government environmental credits,
and they want to investigate a potential market before greater investment (which has already been considerable). And they have to work closely with hydrogen fuel suppliers. Installing a hydrogen fuel pump is
VERY expensive and apparently still a regulatory hassle. Meanwhile, compare Honda's approach to Tesla's brash, full-blown attack (my perception) on marketing, sales, and promotion starting with release of the Models S (in 2012) and X (2015) and the huge (crazy?) investment in infrastructure (including super-chargers and dealerships) seemingly overnight across the U.S. and world. Musk's philosophy seemed to be, "If you build it, they will come" (and, "Let's throw money at it."). Which business model will ultimately win has yet to be determined, I guess.
>>>build quality and refueling times, service quality...
>>>How long were you typically on hold before reaching a service person?
>>> How easy or difficult was it to get service?
>>>What about the rattles/squeaks/wind noise/road noise etc.?
- As mentioned, Honda quality is generally excellent and certainly on display in this car. It is a new-fangled high-tech fuel cell car, but it's also a Honda, with all that etails, both good (quality) and bad (exterior styling--ha, ha).
- Service quality at Honda of Oakland and AutoNation Honda of Roseville (near Sacramento) was good, and a far cry better than in the "old days." Conventional dealerships are not my favorite places--oozing with testosterone-fueled competitiveness (even by female salespeople) and generally stressful. But there now seems to be a much greater emphasis on customer satisfaction (due to industry lawsuits?). As mentioned, my service trips were limited (a testament to the Clarity's quality), so my experience may not be representative.
- Important Note: I should have mentioned in my original post that Clarity FCVs are only available to lease from a limited numbers of Honda dealerships (e.g., just six in northern California). And all sales and service must be done at those dealers (with their specifically fuel-cell trained service-people), not at any other Honda dealers and certainly not at non-Honda service centers. So that is another possible downside (but arguably no worse than the Tesla situation).
- What would things be like once the (expensive) batteries or fuel cell stack wear out (in 5 or 10 years?), I don't know. Probably VERY expensive to service. With just a cost-effective 3-year lease, not my problem.
- I've got some deafness/tinnitus in left ear (thanks to an acoustic neuroma). But because it is electric, road (e.g., tire) noise is more noticeable (as for other EVs). And the car makes all kinds of "plumbing" sounds when you park it. (As various gasses are pumped here and there, I suppose. Kind of analogous to an inkjet computer printer doing its internal maintenance when you shut it off. I just ignore it.) In general, because the Clarity FCV is semi-luxurious, cabin noise is kept to a minimum. My sense (from just one test drive) is that the Toyota Mirai is not quite so well built (e.g., sound-proofing is not as extensive), but no offense intended to Toyota owners.