I was told by a store manager that he never left Tesla, that he moved to engineering....who knows.
Different role---sort of a low profile 'secret' as I am told. Not in Sales or Service.
Thanks. While he never left the firm, he had left his role as head of Service and was on a sabbatical of sorts (as paraphrased by whomever it was who encountered him last Fall at the Shasta SC - and very kindly posed for a picture, no less)..
Sadly, Service has suffered since his departure, but an optimistic view is that they'll grow out of it. The challenges they face under the current structure are significant. I was surprised that the on-the-ground (local) SvC personnel get so much of the post-sales support role. Perhaps as the central tech support teams grow, local reps will be able to focus more upon car-centric details (thereby reducing mistakes in the spirit of kaizen, instead of just getting steamrolled by an ever-increasing load.
To that end, Elon's non-profit Service perspective is key, because unless you very carefully tailor a VP's bonus structure, "good enough" tends to replace "best possible".
In any role that he has accepted, in R&D or more visible, I have confidence that Reyes will excel. The above really is some of the best managerial news I've heard in awhile, and more power to him.