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Riddle me this - referral miles.

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So, I had 3K referral miles in my loot box the other day. My wife took possession of her new Tesla over the weekend. The representative doing the drop off mentioned we should merge our accounts so both cars are in the same APP, which is obviously easier. We called Tesla and had the accounts merged and they confirmed repeatedly that our referral miles would be retained in the merged account.

I just got an email now saying the referral miles are not transferable...?

Any advice on how to get our miles back?