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Rim size change OTA

Has anyone successfully received an OTA upgrade for your rims going from 19" to 21" on an MS? I called a few SC's around me and they seem to have never heard of it, I was able to get a hold of someone in the Costa Mesa SC and they told me they would push it out. Does anyone know how long it takes?
In the past they could did it remotely, but last few years they've insisted I had to bring the car in even for an avatar update. Not sure if it's just a policy or if something changed. Ranger service could probably take care of it to save you a trip to your service center.