super20g
Member
Thank you for reporting it and taking it seriously. So many people just pay it and move on. But you are right, it shouldn't be failing after normal use for a good deal of people the way it is.
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Thank you all for posting about this issue. It really educated me when the same thing happened to me and it got me angry. My Mid Aero Shield was damaged last week in the rain. I was shocked to find out Telsa was not covering it under warranty, especially with the TSB that was issued earlier this year. My Model 3 is 2 months old and I live in Miami where it rains, hard, all summer. After reading all the damaged aero shield posts on this forum and others, I'm more annoyed. I wrote Tesla and I'm attempting to invoked arbitration on this issue. I have also complained to the NHSTA, DOT, Florida AG's Office, the CFPB and the Better Business Bureau. Its really not about the $214 it cost to replace the shield. Its about a clearly defective part that should be recalled and replaced. The service guy at the Tesla Coral Gables service center said the Tesla mid aero shield, part # 1104313-00-B, is the number 1 stocked item at their service center. Yes, I had the new aero shield required by the TSB and it still failed. I paid $60k for a car i cant drive in the rain.
Thank you all for posting about this issue. It really educated me when the same thing happened to me and it got me angry. My Mid Aero Shield was damaged last week in the rain. I was shocked to find out Telsa was not covering it under warranty, especially with the TSB that was issued earlier this year. My Model 3 is 2 months old and I live in Miami where it rains, hard, all summer. After reading all the damaged aero shield posts on this forum and others, I'm more annoyed. I wrote Tesla and I'm attempting to invoked arbitration on this issue. I have also complained to the NHSTA, DOT, Florida AG's Office, the CFPB and the Better Business Bureau. Its really not about the $214 it cost to replace the shield. Its about a clearly defective part that should be recalled and replaced. The service guy at the Tesla Coral Gables service center said the Tesla mid aero shield, part # 1104313-00-B, is the number 1 stocked item at their service center. Yes, I had the new aero shield required by the TSB and it still failed. I paid $60k for a car i cant drive in the rain.
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Did they replace the old TSB part? Or did they replace the newer part for free? I think there is a disparity on how service center are addressing this issue.That sucks! But I am glad it would only cost around $200 bucks; I thought it would be at least $500. I am pretty sure I will be paying out of my pocket for the next one. BTW, Tesla replaced mine for free after 27k.
My turn. Drove through a puddle at 35mph or so, didn’t see it in time to slow down. Wasn’t that deep, but apparently deep enough. Ripped the aeroshield. Sigh design flaw. Service appointment on Thursday.
My turn. Drove through a puddle at 35mph or so, didn’t see it in time to slow down. Wasn’t that deep, but apparently deep enough. Ripped the aeroshield. Sigh design flaw. Service appointment on Thursday.
Send an email to [email protected] to invoke arbitration and begin the process. They have to pay for the arbitration and it has to be in your area, so you have nothing to loss.
I got a call from Tesla on Friday asking me to settle for a full refund plus credit for my next service visit, but the refund would take 6 to 8 weeks to arrive. Not should if I'm going to accept. I have a meeting scheduled with someone from the Florida Attorney General's office this Thursday. Apparently, other people in Florida have complained about the same issue.They will 100% ignore your requests to resolutions@... Been there, done that... It is a complete black hole. I sent dozens of emails stating my desire to start arbitration and not a one was responded to over a several month period. You can still send your request though, because I think it is in the contract that you are supposed to. I would go ahead and file the case though and not wait on a response that will never come and only waste your time.
You have to go to https://www.adr.org and file a case yourself. This is the form you need to fill out and submit. https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_1.pdf You can email [email protected] if you have questions on how to initiate the process. Then they will send an email to you and the Tesla general council assigned to the case and that will promptly be ignored as well and Tesla will be in zero hurry to pay the filing fees (that are several grand) that are required to start arbitration. Then you will probably get frustrated a month or two later and respond to that email asking Tesla's general council to pay the damn fees already so you can get the show on the road... Then they will go back and forth with you and offer to settle if you first respond to the arbitration email asking the case to be dismissed.
Personally, if you have the time, I would go through arbitration and not settle with Tesla... I don't know if it is worth it for you on this issue, but if you have a more serious grievance, I would definitely not settle. I shouldn't have. They will try to scare you saying they are offering you what you asked for and they will seek reimbursement for a 'frivolous filing' but they are just asshat lawyers trying to scare you. Consumers need these things on record, not quietly settling and signing a 'i won't sue you' paper. Tesla already had their chance to settle when you sent your email to resolutions@ and probably umpteen other email addresses if you are like me.
Just my 2c.
I got a call from Tesla on Friday asking me to settle for a full refund plus credit for my next service visit, but the refund would take 6 to 8 weeks to arrive. Not should if I'm going to accept. I have a meeting scheduled with someone from the Florida Attorney General's office this Thursday. Apparently, other people in Florida have complained about the same issue.
Tesla refund is contingent on me dropping my request for arbitration and all other complaints, and no longer posting on this issue on any forums.
This has totaling destroyed my Tesla owner experience.
Nice to know you and other folks are willings to give all your money to Tesla, that's your choice. I'd rather paid $55k to a company that makes a great car, and stands behind their product. I love my Tesla. It's the greatest car I ever owned. However, the "Tesla Experience" should go beyond the car and the fact the they will not stand behind an obvious design flaw makes me question what else is wrong with the company and my car. Look what happened to Apple and Samsung when they denied their design flaws. Eventuatlly, they both had to acknowledge them and fix them. If we don't speak up, nothing will happen.So after driving through standing water, tearing apart the aero shield, having it replaced for a (reasonable) $214, then making a bunch of noise, getting a full refund and future service credits... you think your experience is ruined?
No problem, I’ll take that beat up piece of junk Model 3 off your hands. I’ll even pay you TRIPLE the cost of the aero shield replacement. Where should I send the $642?
Nice to know you and other folks are willings to give all your money to Tesla, that's your choice. I'd rather paid $55k to a company that makes a great car, and stands behind their product. I love my Tesla. It's the greatest car I ever owned. However, the "Tesla Experience" should go beyond the car and the fact the they will not stand behind an obvious design flaw makes me question what else is wrong with the company and my car. Look what happened to Apple and Samsung when they denied their design flaws. Eventuatlly, they both had to acknowledge them and fix them. If we don't speak up, nothing will happen.
Nice to know you and other folks are willings to give all your money to Tesla, that's your choice. I'd rather paid $55k to a company that makes a great car, and stands behind their product. I love my Tesla. It's the greatest car I ever owned. However, the "Tesla Experience" should go beyond the car and the fact the they will not stand behind an obvious design flaw makes me question what else is wrong with the company and my car. Look what happened to Apple and Samsung when they denied their design flaws. Eventuatlly, they both had to acknowledge them and fix them. If we don't speak up, nothing will happen.
Absolutely!Honestly, I'd probably pay $350 for one that's not going to break and drains when the car is sitting level.