dhrivnak
Active Member
Maybe the Charlotte service center is an anomaly but I have not had an issue getting my Roadster serviced. Fortunately it does not require much service but when I have wanted a part or an appointment it has not been an issue.
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Roadster 3.0
- Thread starter DrComputer
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Let me clarify.... It has been difficult to get an appointment without driving there and speaking to someone in person, but I haven't needed anything since before the email most of us got giving us a point of contact. We'll see how that goes. As to the quality of service, the fact is fewer and fewer of the technicians are familiar with our Roadsters. As dhrivnak pointed out, any good technician can follow the manual. But, in my most recent experience, my Roadster came back (after replacing all four TPMS sensors) with the tires inflated to 30 psi all around, instead of 30/40 F/R. I also had the soft top cable replaced, but the turnbuckle nut wasn't tightened, resulting in sagging after a couple of times taking the top on and off. I've obviously corrected those minor mistakes, but I shouldn't have had to. Clearly someone didn't pay enough attention to the manual. These are little things, only annoying, but my concern is that a similar small error on a more critical part could lead to real problems.
IslandRoadster
Former Owner of #609
I've reached out to the Roadster email address at Tesla twice. The first time I received a reply within a couple days. The second time I was looking for a new rim. Radio silence. Does not bode well for their improved focus on Roadster owners.
JRP3
Hyperactive Member
Tesla seems to have a new focus on terrible communication across the board, new customers and potential customers included.
unfortunately, i'd have to agree . . . the owners' email seemed positive, but they didn't seem to follow-through
Bunnak
Member
current roadster owner recently received a call from Tesla saying that a new and improved roadster battery available this year to all that are interested; however there is already a 1 year long waiting list. anyone else also get a phone call?
thebabydoc
Member
That is so bizarre
They ignored a letter signed by a large percentage of owners of the last battery upgrade who are upset how fast their batteries were degrading and gave tons of evidence.
They go weeks or months or never respond to people trying to register their cars for service
Then they proactively call to tell you they will soon have a product that's not available for at least one year?
So bizarre
Bunnak
Member
IslandRoadster
Former Owner of #609
How exactly does one get on the "waitlist"? I see that one can sign up on their web page to get notified when it's available, but not waitlist that I can see.
Thoughts?
Probably some on the list have bricked their battery and have it sitting at a SC waiting for anything
Not that I would recommend that strategy.
Botbldr45
Member
I got the first version of the battery upgrade a few years ago and just found out about reported degradation. My OVMS reports CAC 191.3Ah and SOH: 86%..
Anybody know what that means.
Anybody know what that means.
Bunnak
Member
dhrivnak
Active Member
I get 209 miles on a standard charge and for the record standard charge is different on the 3.0. On the original battery I got about 30 miles on the top end (Range charge) and it charged to 83%. With the 3.0 I get about 70 miles on top end and the standard charge is to 77%.
Botbldr45
Member
I’m charging now so I’ll let you know in a little bit. Only have 51,000+ miles on car but about 12000 on 3.0 battery.
tomsax
Member
It would be helpful to get your stats on the Roadster survey. That will let you see how your car compares to others and let others get more info on the performance of the new battery packs.
tomsax
Member
Follow this link: Battery Survey « Plug In America
Then just fill in the blanks. The page explains where to find the information needed, but feel free to message me with any questions. If you're reading your CAC, you're already ahead of the game, especially for a sixth grader!
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