I just got off the phone with the Tesla rep who is now handling Roadster Support. He took over from Matt K about a year ago. He provided a lot of answers to the important questions we've all been asking. The reason for the phone call was I exercised my option under the Battery Replacement Program that I purchased when I bought my Roadster new (VIN 1150). It was refreshing to get answers after we've all been kept in the dark for so long. Having said that, a couple of his answers seemed hard to believe which might cast a little doubt over his other answers, but he was sincere and doing his best to provide complete and accurate information. Some of his answers were good news if true.
- Me: Are these the same LG cells as the previous 3.0 pack? A: No. These are completely new technology and are not expected to have the same longevity issues as the original 3.0 cells. They are made by Tesla.
- Will Tesla also replace my PEM? A: Yes. He believes that the PEM is brand new, not refurbished. Me: I don't trust this as it would take enormous resources to manufacture/validate brand new PEMs vs reman. Perhaps you mean some of the components are new? A: "I believe these are all new PEMs."
- What is the capacity of the replacement pack? A: He doesn't know the exact capacity in kWh. However, it has approximately 40% more capacity than the original pack. Most of them are charging up to about 330 miles in Range mode. It is also a few pounds heaver, but not much.
- Is there any warranty on the new pack? A: Yes. Three years or 36k miles, whichever comes first. Normal degradation is not covered.
- How soon can I get one? A: We are ready to schedule your appointment as soon as the service center has time. The battery is on its way. We are moving quickly through the list of people who have placed a $5k deposit on a 3.0 battery and others like you with replacement contracts.
