Roadster on destination charging doesn't work outside of North America

[Cosmacelf]

But those chargers aren't free to use are they?

So? It costs other EVs to charge there too. The point is that Tesla's can charge there too. I'm not sure that makes a difference.

Conversely Tesla doesn't pay for electricity at destination charger sites, so who is piggybacking on who?

Here's another example, more EV manufacturers directly funding large charge networks that everyone including Tesla's can use.

BMW, Daimler, Ford and VW to build high-power European EV charging network

 

[dhrivnak]

Really? Why was there so much confusion on the issue of Roadster incompatibility then? That's what this thread is all about, lack of Tesla communication on this issue. Where were you 80 posts ago?

I was happy charging on the initial batches of destination chargers. So I know it can work as I am 3 for 4.

 

[emq]

Future interoperable charging posibilities:
Will Tesla made Type 2 ever be added to the standard?
[URL='https://teslamotorsclub.com/tmc/posts/2102995/']#4 emq, Today at 8:12 AM
[/URL]

 

[emq]

a box to fake the serial comms.

I tried to record the serial comms. So i recorded the Mode 3 CP Signal. The DestinationCharger DC listen a long time: No Model-S no signal.

Next 2&1 DC are 1km in Swisshotel, plus manage access to a Model_S.

At the beginning DC did not listen for Model-S Signal, was that already present or introduced later by software?
If you know somthing about the Signal M-S sends to DC: Is it a pattern of the Mode 3 CP or a ISO 15118 green powerline or somthing else?
Then i know if recording is feaseble for me.

A project could be for Carsharing CS: charge CS with Autostart others with Access

 

[bonnie]

I talked with some folks I know and learned a couple of things that may help bring clarity to the discussion - there are two issues under discussion here:

1) The new 3-phase wall connectors used everywhere but NA and Japan do not work with Roadsters, but a fix is eventually planned. It's the 'shared plug' issue and how aggressive the charging is. No idea on timing of the fix, but I wouldn't say it was imminent.

2) The Gen II wall connectors that don't have a shared plug (used in other places, like NA) will likely behave differently with Roadsters (but should still charge).

Basically, the behavior goes like this: Plug in, charge port stays white for maybe 10 seconds, you get an error message on the screen, then a few seconds later the charge port turns blue and the car starts charging as usual. The whole thing takes 30 seconds, tops.

Has anyone that is getting an error message (NA-only) staying plugged for ~30 seconds after the error? If that didn't work, please email the destination charging team ([email protected]) with problem/location so Tesla knows where it is happening & they can troubleshoot.

 

[gregd]

2) The Gen II wall connectors that don't have a shared plug (used in other places, like NA) will likely behave differently with Roadsters (but should still charge).

So, this is for home chargers, which have been discussed as still working, but interesting to understand that there is an interaction with the "sharing" feature. That makes a lot of sense, now that you mention it.
EDIT: Wait, don't have a shared plug? That seems backwards...

What this thread also discussed was that the new commercial destination chargers (e.g. at hotels and such) don't work with the Roadster. The issue was that the new chargers apparently have a lock-out if the car being charged isn't recognized, and Roadsters aren't so identified. Did your contacts give any insight into a fix coming for this issue?

 

[bonnie]

So, this is for home chargers, which have been discussed as still working, but interesting to understand that there is an interaction with the "sharing" feature. That makes a lot of sense, now that you mention it.
EDIT: Wait, don't have a shared plug? That seems backwards...

What this thread also discussed was that the new commercial destination chargers (e.g. at hotels and such) don't work with the Roadster. The issue was that the new chargers apparently have a lock-out if the car being charged isn't recognized, and Roadsters aren't so identified. Did your contacts give any insight into a fix coming for this issue?

There is a Destination Charging specific version of the Wall Connector for 3 phase markets that does not work with Roadsters (shared plug).

Single phase markets (North America & Japan) do not have a Destination Charging specific Wall Connector, and they should all work with Roadsters . But you may see the behavior I described in the post above, before you connect and start charging.

If you do not connect, notify Tesla at the email address supplied above.

 

[gregd]

Single phase markets (North America & Japan) do not have a Destination Charging specific Wall Connector, and they should all work with Roadsters . But you may see the behavior I described in the post above, before you connect and start charging.

So this is different than what as been reported up-thread. Home HPWCs work (but no word on whether the sharing aspect is functional); new chargers installed at "destinations" (part of the Destination Chargers program that Tesla offers) are reported not to work.

Is what you are hearing a view into Tesla's fix, i.e. that in NA (single phase) markets they are backing off the two-versions aspect and just delivering ones that work with all cars? @dhrivnak's recent results suggest otherwise...

 

[bonnie]

So this is different than what as been reported up-thread. Home HPWCs work (but no word on whether the sharing aspect is functional); new chargers installed at "destinations" (part of the Destination Chargers program that Tesla offers) are reported not to work.

Is what you are hearing a view into Tesla's fix, i.e. that in NA (single phase) markets they are backing off the two-versions aspect and just delivering ones that work with all cars? @dhrivnak's recent results suggest otherwise...

What I am hearing is that the Gen II Wall Connectors, sold in North America, are the same whether for home use or destination charging. Most likely the issues seen are with Gen II and Roadster owners should wait at least 30 seconds after connecting for a charging session to start.

If a Roadster cannot connect with a Gen II in North America, they should email [email protected] (with the location / symptoms) so that they can troubleshoot.

Note that in the past, I've found that sending a video of the behavior is also helpful.

 

[gregd]

What I am hearing is that the Gen II Wall Connectors, sold in North America, are the same whether for home use or destination charging. Most likely the issues seen are with Gen II and Roadster owners should wait at least 30 seconds after connecting for a charging session to start.

Paging @dhrivnak... 30 seconds?

 

[Curt]

I was successful at a new Destination Charging location (Bavarian Inn, Shepherdstown, WV) about 10 days ago.

It seems like it took well over a minute to start charging. I had gotten the error and was about to disconnect and move to a J1772 when someone in our group asked me to stay plugged in for a photo next to a Model S on the adjacent HPWC. As we were lining up for the photo, I heard another "thunk", and my Roadster started charging at 70 Amps.

 

[bonnie]

I was successful at a new Destination Charging location (Bavarian Inn, Shepherdstown, WV) about 10 days ago.

It seems like it took well over a minute to start charging. I had gotten the error and was about to disconnect and move to a J1772 when someone in our group asked me to stay plugged in for a photo next to a Model S on the adjacent HPWC. As we were lining up for the photo, I heard another "thunk", and my Roadster started charging at 70 Amps.

Thanks, Curt - this fits with what I was told (though longer than 30 seconds).

 

[MileHighMotoring]

I feel like it would take Tesla only a few minutes to send a quick email to NA Roadster owners letting them know that they should give it a minute before assuming the charger won't work. That's much longer than anyone is liable to sit there and try. And most Roadster owners aren't on this forum, certainly not in this thread... That would be very helpful of them to avoid frustration and ruined trips.

 

[bonnie]

I feel like it would take Tesla only a few minutes to send a quick email to NA Roadster owners letting them know that they should give it a minute before assuming the charger won't work. That's much longer than anyone is liable to sit there and try. And most Roadster owners aren't on this forum, certainly not in this thread... That would be very helpful of them to avoid frustration and ruined trips.

That's a good suggestion - at least send to owners that have had their Roadsters updated with the software release that allow a higher pilot signal. Those are the only Roadsters that would conceivably be able to charge at a Destination Charger (plus needing an adapter, of course).

 

[ViviV]

wait at least 30 seconds after connecting for a charging session to start.

Regarding the wait time, here is a quote from a Charging specialist at Tesla:

"When first plugged in, North America spec Roadsters will display an error message when connected to the Gen2 Wall Connector due to new communication protocols in the hardware. After a short period of time (~60 seconds) the Gen2 Wall Connector should automatically revert to the legacy communication mode, which will allow Roadster to recover from the initial error message and begin charging. So the error message is expected, but should resolve itself"

I agree that a bulletin about this should be sent to Tesla registered Roadster owners in the US.

In addition, I have 2 new wall connectors at home that share a 100 amp service and here is information on the load sharing--for any Tesla vehicles-- using both chargers (including Roadster with a HS CAN):

"It can take a little while for load sharing Wall Connectors to shift power between vehicles, current behavior is to make adjustments in increments of 2 amps every 60 seconds. The vehicles should be able to ramp up or down when only one is plugged in"

 

[PowerSource]

My Roadster(s) only work on Gen 2 HPWC's/UMC's!

 

[dhrivnak]

Bonnie, as usual, is correct. I went back to the offending HPC and again I received the charging error but after about 30 seconds the error message went away and I began to charge. Definitely not typical behavior but I can easily live with it.

So now I am 4 for 4 on destination charging success.

 

[dhrivnak]

Paging @dhrivnak... 30 seconds?

Yes 30 seconds did the trick! Just wait and do not plug and unplug as it restarts the timer. The error cleared and charging began at 70 amps as expected.

 

[gregd]

YEA!!

 

[hcsharp]

Single phase markets (North America & Japan) do not have a Destination Charging specific Wall Connector, and they should all work with Roadsters . But you may see the behavior I described in the post above, before you connect and start charging.

I was given slightly different information. Actually there is a Destination Program-specific Wall charger. It's not installed at all Destinations especially if there are more than 2 chargers. In that case usually at least one of them is not Destination specific. And even some of the single and dual Destinations don't have the Destination-specific chargers. You can't tell by the model num or S/N. dhrivnak probably got lucky to find one of these.

What's true is that some time soon all the gen II wall chargers will work with Roadsters whether they are Destination-specific or not. Tesla has promised to upgrade the chargers that are already installed that aren't Roadster-friendly. It's also possible that dhrivnak's charger is new enough that it may already be fitted with the fix. It's true that to make it work you have to wait 30 - 60 seconds for it to fault and then re-start.

If a Roadster cannot connect with a Gen II in North America, they should email [email protected] (with the location / symptoms) so that they can troubleshoot.

Note that in the past, I've found that sending a video of the behavior is also helpful.

Good advice on both fronts. As busy as they are I'm very pleased by the support that's being given to us by the Destination charging team.