Roadster Service E-Mail
- Thread starter dhrivnak
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thefortunes
Active Member
whitex
Well-Known Member
Tesla trade-in prices seem to be under auction prices. Here in WA I got 2 trade-in offers on Tesla cars and 2 for non-Tesla, they all seemed to be about 10% below auction/wholesale value (the price they give you without even seeing your car, with the "as long as the car doesn't have some major issue like a missing wheels, engine, doors, or something" stipulation). Funny thing, there is 10% sales tax on cars where I live, so if I sold it to an auction I would get the same money as selling to Tesla at 10% less but getting a sales tax credit of 10%. Possibly coincidence, but could just be a calculated decision. Oh, and one time they told me they would do a trade-through, as long as I find a licensed dealer to buy my car, but once I actually found that dealer, they backtracked on their offer by saying "sorry, we gave you wrong information, we don't do trade-throughs".
From all my Tesla dealings (bought 4 new Model S), I got a very distinct impression that Elon/Tesla really don't care to deal with trade-ins, Tesla or not. They started doing it after Elon discovered that people don't just throw their old cars away like phones (maybe like Elon does cars), so it's a necessary part of selling cars. In the early days Tesla didn't do trade-ins at all, for my first Tesla the sales people just told me to sell it on my own, though they could refer me to a wholesaler if I wanted. Their prices today seem to be set for wholesaling the car and taking a 10% cut for the trouble.
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drewski
Supporting Member
yeah, my car isn't in my Tesla Account yet. the person at the other end of the email said it is added in the system (prior email to what's pasted below), but would take 7-14 days (!) to propagate to the My Tesla account! must be using the Pony Express or something . . .
and i wonder who are the experts you can speak to/
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Hello Andrew,
Please use this email, [email protected], to schedule Service appointments, get status updates, request parts or speak with an expert. Note that this channel only services Roadsters and you should continue to use the Tesla app for all other Tesla cars.
Would you like me to have a Service Center reach out to schedule an appointment?
Regarding seeing Roadster in your My Tesla account, these changes reflect within 7 to 14 business days after the request has been made, which in your case was on Friday the 1st. If these changes are not reflecting in your account after that timeframe, please feel free to email us.
and i wonder who are the experts you can speak to/
-----
Hello Andrew,
Please use this email, [email protected], to schedule Service appointments, get status updates, request parts or speak with an expert. Note that this channel only services Roadsters and you should continue to use the Tesla app for all other Tesla cars.
Would you like me to have a Service Center reach out to schedule an appointment?
Regarding seeing Roadster in your My Tesla account, these changes reflect within 7 to 14 business days after the request has been made, which in your case was on Friday the 1st. If these changes are not reflecting in your account after that timeframe, please feel free to email us.
Brentt
Member
Anyone heard anything related to new batteries being made from the new line? I would think that they must have something available soon if they are ramping up service for the roadster, either related to the supposed new 3.0 coming out or just making the original batteries again as well. Can’t do much service on a car that can’t move
Adrian Cockcroft
Member
Brentt
Member
I sent a tweet thanking Elon for the new Roadster Service program, and he like it. I think this confirms Tesla is dedicated to seeing the cars live long into the future 
smorgasbord
Active Member
Original Roadster owner of VIN 1298, vehicle has been in my account since I bought it, and have done regular servicing at Tesla.
No such email received. Yes, I checked the Spam folder.
Heck, Tesla still has $5K of my money for a deposit on the now elusive battery pack upgrade.
No such email received. Yes, I checked the Spam folder.
Heck, Tesla still has $5K of my money for a deposit on the now elusive battery pack upgrade.
Brentt
Member
Brentt
Member
I sent a tweet thanking Elon for the new Roadster Service program, and he like it. I think this confirms Tesla is dedicated to seeing the cars live long into the future
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Johann Koeber
Active Member
Original owner in Germany here.
No email regarding trade in.
Service for the roadster - not a problem. The car was always taken care of. I like the car and want to keep it as the first truly viable electric car. Though I drive the M3 most days now.
No email regarding trade in.
Service for the roadster - not a problem. The car was always taken care of. I like the car and want to keep it as the first truly viable electric car. Though I drive the M3 most days now.
PFLeFaou
Member
Meanwhile, I didn't get the email, have no intention to sell my Roadster, but I need service on it, so I'll just send my request to [email protected] and see what happens.
No answer after 10 days... I guess they're only interested in trade-ins, not in service. Oh well, back to the old strategy... showing up in person at the service center.
(And I never got the email even though my Roadster is in my Tesla account.)
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spaceballs
Member
I think my F5 button is broken. Nothing here yet.
Assuming it's a real service, I tried sending them a "need help from an expert" email regarding my 1146 errors, asking for a way to distinguish my errors as being from the the PEM connector contacts going bad, fan motor needing replacement, or simply a false positive. It's been a week as of today, no response (not even an acknowledgment that they received it). I'll send a follow-up request for any sort of human connection tomorrow.
Assuming it's a real service, I tried sending them a "need help from an expert" email regarding my 1146 errors, asking for a way to distinguish my errors as being from the the PEM connector contacts going bad, fan motor needing replacement, or simply a false positive. It's been a week as of today, no response (not even an acknowledgment that they received it). I'll send a follow-up request for any sort of human connection tomorrow.
supersnoop
Tesla Roadster #334
Oddly enough, the email they listed in the body of the message is not the email that that message came from, nor the email that a trade-in request goes to. I got a reasonable quick response to my trade in email.
Well Tesla got back to me with a revised quote of $47,000. Again I said thank you but I still thought that was way too low for a well kept Roadster with a 3.0 battery still under warranty. If they cross $70k I may bite. Do you think I am being unrealistic for a 1.5/3.0 with many options including Sound Reductions 1&2, hard top and even a hitch for a bike rack?
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