Looks like Tesla is putting together a "DEDICATED" staff to just handle roadster service and parts. I just got this email...
Anyone else?
"
Dear John,
According to our records, we believe you own Roadster 5YJRE1A10A1001XXX. If you are receiving this email in error, no longer own a Roadster or need to update your contact information, please let us know by replying to this email.
We appreciate your continued and pioneering support for Tesla. We realize that we need to improve service for Roadster – we are putting in place a dedicated channel to help you with all your Roadster needs. This means dedicated Service Advisors, Service Technicians, and repair centers.
Reach us by emailing
[email protected] to schedule a Service appointment, get status updates, request parts or speak with an expert. Note that this channel only services Roadsters and you should continue to use the Tesla app for all other Tesla cars.
You can also trade-in your current Roadster and apply the value towards the purchase of a Model S, Model X or Model 3 — even a reservation for a next generation Roadster.
Request a trade-in quote to get started.
In the case of an emergency, please continue to contact Roadside Assistance at (877) 798-3752.
Many thanks for your continued support for Tesla.
Best Regards,
Jerome Guillen"
Interesting... I wonder if they have been seeing all the complaints about service in this group...