So we got the dedicated support email and decided to trade-in our roadster for a CPO MX. I though I would live-share my experience on the CPO process and keep you guys updated on what to expect.
As a frame of reference, we recently bought a P3D and were not impressed at the buying process at EOQ3. We put in a new order, and had someone contact us 10 days afterwards to let us know that our VIN would be assigned soon. (Though keep in mind our original SA was OOO for that time, but no one else picked up the comms). In contrast, the roadster trade-in process has been nothing but fantastic with direct phone/text lines to both our roadster adviser (RA) and delivery specialist.
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Timeline so far:
10/29 - Emailed the new na@ roadster alias just to see how long it would take to get a response. SLA seems to be < 24 hours, as we were immediately contacted by our RA via email. I mentioned in the original email that the roadster was not an option in the trade-in site and was curious if they were going to fix it - the RA was proactive about getting a value and asked for pictures to send over to his trade-in team.
11/3 - Cleaned up the roadster, sent pictures in and waited. I also mentioned in my email a reference to the roadster service thread (here) and how it was receiving positive feedback from the community.
11/7 - Our RA called us and let us know our trade-in value. It was higher than expected (compared to some of the #'s being quoted here), and since we were in the market for a SUV, decided to pull the trigger on a CPO P100D X.
11/8 morning - RA calls us and congratulates us on our choice. Also mentions that he could pull some #'s on a new 100D lease so that we could compare. Comes back 15 minutes later on email with a few options and leaves it to us to decide. Throughout the entire process, never felt that the RA was pushing a new X, but being proactive about finding the right car for us. Even though I think it may have helped him to function as a SA, he never pushed the issue.
11/8 evening - Received 3 separate support calls. One from our RA to confirm that we wanted to go with the CPO X, one from a used tesla specialist, and one from the delivery specialist. All within ~1 hour of uploading docs. Keep in mind this is 7pm on a Friday night, the support is absolutely amazing!
11/9 - Uploaded insurance to tesla.com, RA sent an email over to the trade-in team to adjust the value based on the # he originally quoted. At this point, it feels very similar to the new car buying process. Upload driver's license, proof of insurance, payment, etc. Waiting on confirmation of trade-in value in order to pay the remaining balance (ETA tomorrow or Tuesday).
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Note about CPO: There are plenty of threads about the CPO experience w/Tesla. One thing I noticed is that desirable CPO cars are sold same day. Looking at sites like teslacpo.io, the price history shows listed + sold in the same timeframe. If you're planning to look at CPO, really understand what you're looking for, what options you want (e.g. use EV-CPO.com option code lookup) and then play the refresh game.
Note about RA (roadster advisers): We are lucky to have dedicated lines. In particular our adviser (Eric L.) has been very helpful in getting us whatever we needed, calling us multiple times per day, responding to email on the weekends. Great amount of support from Tesla at the moment for roadster owners. Feel a bit of regret (i.e. makes me want to keep the roadster in addition to the X), but happy for everyone else here who now have access to this dedicated line!
As a frame of reference, we recently bought a P3D and were not impressed at the buying process at EOQ3. We put in a new order, and had someone contact us 10 days afterwards to let us know that our VIN would be assigned soon. (Though keep in mind our original SA was OOO for that time, but no one else picked up the comms). In contrast, the roadster trade-in process has been nothing but fantastic with direct phone/text lines to both our roadster adviser (RA) and delivery specialist.
===
Timeline so far:
10/29 - Emailed the new na@ roadster alias just to see how long it would take to get a response. SLA seems to be < 24 hours, as we were immediately contacted by our RA via email. I mentioned in the original email that the roadster was not an option in the trade-in site and was curious if they were going to fix it - the RA was proactive about getting a value and asked for pictures to send over to his trade-in team.
11/3 - Cleaned up the roadster, sent pictures in and waited. I also mentioned in my email a reference to the roadster service thread (here) and how it was receiving positive feedback from the community.
11/7 - Our RA called us and let us know our trade-in value. It was higher than expected (compared to some of the #'s being quoted here), and since we were in the market for a SUV, decided to pull the trigger on a CPO P100D X.
11/8 morning - RA calls us and congratulates us on our choice. Also mentions that he could pull some #'s on a new 100D lease so that we could compare. Comes back 15 minutes later on email with a few options and leaves it to us to decide. Throughout the entire process, never felt that the RA was pushing a new X, but being proactive about finding the right car for us. Even though I think it may have helped him to function as a SA, he never pushed the issue.
11/8 evening - Received 3 separate support calls. One from our RA to confirm that we wanted to go with the CPO X, one from a used tesla specialist, and one from the delivery specialist. All within ~1 hour of uploading docs. Keep in mind this is 7pm on a Friday night, the support is absolutely amazing!
11/9 - Uploaded insurance to tesla.com, RA sent an email over to the trade-in team to adjust the value based on the # he originally quoted. At this point, it feels very similar to the new car buying process. Upload driver's license, proof of insurance, payment, etc. Waiting on confirmation of trade-in value in order to pay the remaining balance (ETA tomorrow or Tuesday).
===
Note about CPO: There are plenty of threads about the CPO experience w/Tesla. One thing I noticed is that desirable CPO cars are sold same day. Looking at sites like teslacpo.io, the price history shows listed + sold in the same timeframe. If you're planning to look at CPO, really understand what you're looking for, what options you want (e.g. use EV-CPO.com option code lookup) and then play the refresh game.
Note about RA (roadster advisers): We are lucky to have dedicated lines. In particular our adviser (Eric L.) has been very helpful in getting us whatever we needed, calling us multiple times per day, responding to email on the weekends. Great amount of support from Tesla at the moment for roadster owners. Feel a bit of regret (i.e. makes me want to keep the roadster in addition to the X), but happy for everyone else here who now have access to this dedicated line!
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