TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker or making a Paypal contribution here: paypal.me/SupportTMC

Rock Chip in Hood on Delivery

Discussion in 'Model S: Ordering, Production, Delivery' started by Fluke, Jun 28, 2015.

  1. Fluke

    Fluke Member

    Joined:
    Jul 12, 2013
    Messages:
    641
    Location:
    Stilwell, KS
    When my Model S was delivered, there was a relatively deep rock chip in the hood that I noted to the DS immediately with photo proof. There was also a light scuff/scratch in the hood. I explained my disappointment, and that my plan had been to put paint protection film on the car within a day or two of delivery. Tesla's solution was to have me skip the paint film on the hood and they ordered a complete new hood that they wanted to have painted. They also said that I could not have paint film applied to the repainted hood for 30 days minimum and that they would keep it at the service center for the 30 days to allow the paint to cure. I was not happy, but agreed to this solution. In the meantime, I went ahead and got film on the rest of the areas I had planned, but did not coat the hood. Then this weekend I stopped by the body shop that is authorized to do Tesla repairs and had them evaluate the chip. Their opinion was that they could do a spot fill, polish and clear coat touchup that would not be noticeable. They would also polish out the scuff mark. They said that such a small spot could be immediately covered with paint film since there would be so little solvent involved.

    I greatly prefer having a factory finish on the hood that was painted at the same time as the rest of the car to guarantee color match. I'm not thrilled with the idea of having a hood installed without a factory finish that was painted at a shop that did not have the rest of the car at the shop to do final color correction/match. There is little downside in me letting the shop try the touchup method, since I can still have Tesla replace the hood if it does not come out looking nice and the shop has said they won't even charge for the chip repair (since they had already received, painted and sent to the service center the separate new hood). I'm going to have them do the repair, but am curious whether anyone else has had similar experience or opinions on which would be the better option.
     
  2. mobe

    mobe Member

    Joined:
    Jun 4, 2015
    Messages:
    275
    Location:
    Joplin, Missouri
    What color is the car? Solid color should be a snap.
     
  3. ra-san

    ra-san Member

    Joined:
    Dec 26, 2008
    Messages:
    292
    Location:
    San Diego, CA
    Had similar thing happen with my old blue S. I let tesla use a ding repair / touch up service since it was so small, and it seemed like the repair via hood replace and repaint would be more involved and further away from factory new. The ding portion was successfully erased and the remaining slight nick in the paint, which was pinpoint sized, was made nearly invisible during paint correction and completely invisible after wrap, for all intents and purposes. It's possible I could find it with bright light and glasses/magnification, but if I looked that close I'd probably find something else that bugged me more :tongue:

    I'd agree with your plan. Give it a shot before replacing the hood.
     
  4. dsm363

    dsm363 Roadster + Sig Model S

    Joined:
    May 17, 2009
    Messages:
    18,235
    Location:
    Las Vegas, NV
    I would have Tesla see if they can fix it like you planned. If you're happy with it then the film over it should help hide any minor issues with it that remain.
     
  5. ra-san

    ra-san Member

    Joined:
    Dec 26, 2008
    Messages:
    292
    Location:
    San Diego, CA
    I am assuming tesla would support the less intrusive fix if it seems likely to succeed, as they did mine, and would still replace the hood if for some reason it didn't meet expectations. Different service centers do things differently though.
     
  6. RobAndrews510

    RobAndrews510 Member

    Joined:
    May 5, 2015
    Messages:
    21
    Location:
    Highland Park, IL
    Mine came with what looked like a rock chip (or maybe just a missed spot) UNDER the clear coat. The delivery specialist noted it as a 'to fix', but we haven't discussed specifics. Pretty much invisible, unless you know to look for it, so of course I see it every time I walk up to it from the front.
     
  7. Fluke

    Fluke Member

    Joined:
    Jul 12, 2013
    Messages:
    641
    Location:
    Stilwell, KS
    #7 Fluke, Jun 28, 2015
    Last edited: Jun 29, 2015
    The car is multi-coat red. I suspect that the rock chip happened during one of two separate flat tires the delivery truck/trailer had while transporting the car from St Louis to Kansas City. If it had been in a covered trailer (as I was told it would be) there likely would not have been an issue. This problem should go away for future purchasers in this area when the KC service center starts receiving and processing cars locally for delivery instead of them having to go to St Louis for prep prior to final delivery in KC.
     
  8. mobe

    mobe Member

    Joined:
    Jun 4, 2015
    Messages:
    275
    Location:
    Joplin, Missouri
    Mine came to Joplin via St Louis via an open flat bed as well. I did everything through KC except the delivery which had to go through St Louis. Hopefully they can get it perfect for you.
     
  9. Fluke

    Fluke Member

    Joined:
    Jul 12, 2013
    Messages:
    641
    Location:
    Stilwell, KS
    I took the car in this morning and had the chip filled and polished. The fix does not make the chip completely invisible, but it is now smaller, less visible, and smooth. The original chip was not large, at just slightly over 1mm with a triangular shape. It was relatively deep for such a small chip. I'm satisfied enough with the fix that I've scheduled the paint protection film install. Big shout-out to Eveland Brothers Collision, in Shawnee, KS for doing this quickly and not charging me for the chip work.
     
  10. dsm363

    dsm363 Roadster + Sig Model S

    Joined:
    May 17, 2009
    Messages:
    18,235
    Location:
    Las Vegas, NV
    Glad to hear. The film should make it invisible then if you can barely see it now.
     
  11. William13

    William13 Member

    Joined:
    Mar 19, 2011
    Messages:
    943
    Location:
    South Bend
    Even with film I have had two small rock chips penetrate through the paint over two years. They are very small and hard to notice.
     

Share This Page