Vegas
Member
2015 P90DL, rocking drivers seat (Next Gen) - SC ordered replacement, waited at 7 months. now replaced all good
-
Want to remove ads? Register an account and login to see fewer ads, and become a Supporting Member to remove almost all ads.
pdxgibby
Software Engineer
I've owned a 2015 and 2018 Model S. 4 seat replacements in 2015. 1 seat replacement in 2018.
I have given up on it.
If this cars-a-rockin' don't come-a-knockin'.
I have given up on it.
If this cars-a-rockin' don't come-a-knockin'.
SeminoleFSU
Voluntaryist
Ditto. It's better in my 2018 vs my 2013 but still there. What's weird is it only does it every once in a while for me
Ryan Autry
2020 Model S Performance
4 months later, Service center and Tesla denied my warranty. It's rocking pretty bad. To say I'm dissapointed is an understatement.
HenryT
Active Member
I realise this is an old thread and life has moved on, but I just wondered if the reason for the seats rocking was ever resolved?
I have seen reference to bushings being to blame, seat frames and a cure being to hammer a wedge of wood in, but I can't find the real reason this happens and what the solution might be. You might gather I have the same problem, long out of warranty and local SC told me changing the seats was the only solution (at my cost), but 'no guarantee it won't happen again'
I have seen reference to bushings being to blame, seat frames and a cure being to hammer a wedge of wood in, but I can't find the real reason this happens and what the solution might be. You might gather I have the same problem, long out of warranty and local SC told me changing the seats was the only solution (at my cost), but 'no guarantee it won't happen again'
Just got my seat replaced last week after many months of it being “on order.” They won’t reach out to you so you have to follow up. Problem now is that none of the seat memory works. A follow up service has been scheduled.
It seems like I’ve come out with new problems after each of my last few service visits. I believe the last one they replaced the power trunk actuator but didn’t program it correctly so it was stuck on one height and would error when I held the button to reprogram.
It seems like I’ve come out with new problems after each of my last few service visits. I believe the last one they replaced the power trunk actuator but didn’t program it correctly so it was stuck on one height and would error when I held the button to reprogram.
Had the exact same issue with one of our 2017 MS's as well: SC replaced the power actuator for the hatch (popping and creaking noises), and the new one would not take any settings. They had to send out a mobile service tech to finish the job . . . and I very much doubt the word ever got back to the original SC tech.
Tesla can be such a frustratingly stupid and inept company, despite the huge number of bright people that work there, and the generally brilliant products.
Sigh.
neil_ca
Member
My seats don't noticably rock, but there is a creaking sound upon rapid acceleration or deceleration that sounds like it's coming from below the seat. Is this abnormal?
I have a 2020 S, picked up in December.
I have a 2020 S, picked up in December.
Yup, I doubt the first tech was ever told. They just fix the problem that's reported and don't test everything afterwards. That's why picking up the car without you original SA around, or at an offsite location, is so inane.
On one of the other service visits where they fixed something in the roof, both backseat lights had debris in it afterwards. They also left around 5-10 microfiber towels in my trunk, as well as a nut and bolt part in my cup holder. There was a squeak after that so I'm not sure if that part was supposed to be in there. They subsequently fixed the squeak but ironically on a different service visit, they took that nut/bolt from my cup holder (I have a center console cup holder so I never used the arm rest cup holders).
It's such a shame because the people working there do seem genuinely nice and want to help you out. I talk and get along with them. The mobile service people are pretty cool too as they are friendly, give you tips, and say it like it is. I do feel bad though because I would tip them more if they came to help me on first time fixes. Sadly, most of my mobile service visits were as a result of unfinished jobs or issues that originated from the service center, which wasted my time and theirs.
My MS is now out of warranty so I'm probably going to be more of a DIY approach for items that can be fixed at home, so I guess I can avoid most of the service pitfalls.
The issue will happen again. On my service write up, it says something like, "the seat assembly meeting points were worn from wear and tear, it's not a serviceable item, and a replacement is needed." At first they said it's not covered under warranty but after some escalation, they approved it. However, they said the seat was backordered and will take some time to get a replacement. It took over six months and several follow ups to finally get it replaced. It was replaced in two pieces, both at different times.
The funny thing is that on my last service appointment request on the app for the seat replacement, the service writer told me they will replace the bolts even though I told him/her via text that the seat issue was already diagnosed previously. I was told they have to check still so I went into the service center and it was reiterated to me that they will check my bolts as written on the service order. I sent my past screenshots and somehow they found the seat at another location in a different state. Based on everything I've gathered, I don't think the seat was ever ordered in the first place but they just said that in hopes of me forgetting.
Mhoepfin
Member
I notice some rock to the seat if I have the front of the seat bottom adjusted where it’s not firmly supporting my thighs. As soon as I adjust the front of the seat bottom up more there is no rock.
I’ve had seats replaced for rocking on my 85D and P85D. I thought I read there was now a procedure to fix them. And since when is a seat a “wear item”. Total BS!
I was careful not to report it as a noise or rattle which they might try to avoid covering under warranty. Say something like “seat feels loose and unsafe”. That puts it on them...
I was careful not to report it as a noise or rattle which they might try to avoid covering under warranty. Say something like “seat feels loose and unsafe”. That puts it on them...
HenryT
Active Member
I found a reference to a service bulletin here - Tesla support no responding, "escalate with executive" not responding. What can be done? which seems to confirm it relates to a worn out rivet or 'Huck BOM Fastener' in Teslaspeak.
Evidently, replacing it requires the old one to be drilled out and the new one fitted using a special tool. I suspect that may be a step or beyond my confidence level for a DIY job so I guess I'll live with it for the time being.
Now, about those wooden wedges...
Evidently, replacing it requires the old one to be drilled out and the new one fitted using a special tool. I suspect that may be a step or beyond my confidence level for a DIY job so I guess I'll live with it for the time being.
Now, about those wooden wedges...
Here it is. Seat pivot bolt service bulletin. This is written for Model 3 but I’ve read the seat frames are common. I’d definitely try the inspection steps on a model S and see if it looks the same
https://static.nhtsa.gov/odi/tsbs/2019/MC-10163738-9999.pdf
model S “rivet” version FWIW.
https://static.nhtsa.gov/odi/tsbs/2019/MC-10168253-9999.pdf
https://static.nhtsa.gov/odi/tsbs/2019/MC-10163738-9999.pdf
model S “rivet” version FWIW.
https://static.nhtsa.gov/odi/tsbs/2019/MC-10168253-9999.pdf
Last edited:
BigNick
Infamous Fat Sweaty Guy
The seat skin (leather or vegan) and foam should be the only parts of the seat considered a wear item.
A seat frame is a safety item and should be built well enough that it does not degrade through use.
A seat frame is a safety item and should be built well enough that it does not degrade through use.
Agree.
My 2013's driver seat started rocking only when doing quick stops. Now it has progressed to rocking even during low speeds slowdowns.... I had an appointment, the issue was verified, and a new seat was recommended but needed to be reviewed by engineering. I was told engineering would look into the issue within 2-3 days and I would hear back. It has been over a week and I didn't hear anything. I scheduled a new service appointment and got a text that engineering still hasn't looked into it and they wanted to cancel my Sept 14th (next available) appointment that I created. I asked them to not cancel such and I expect the issue to be resolved by then as it is considerably worsening and seems to be a safety risk. So far it has not been canceled. It seems like this a common issue and if they can't fix it/blow me off by canceling the appointment -- I'll be filling an NHTSA report. My seat feels like it is moving almost a half-inch (if not more).
Last edited:
