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Rockville delivery feedback

Discussion in 'Mid-Atlantic' started by Carotene, Sep 5, 2018.

  1. Carotene

    Carotene Member

    Joined:
    Feb 26, 2018
    Messages:
    91
    Location:
    MD
    For those with experience taking delivery or seeking service at Rockville SC:

    Is this a well-run SC? Anything I should know or keep in mind when I take delivery next month (aside from standard protocol)? Any tips or insights appreciated! Thanks
     
  2. CatB

    CatB Member

    Joined:
    Mar 2, 2013
    Messages:
    836
    Location:
    Alexandria, VA
    My MS delivery in March 2013 was awesome :). I miss Rockville SC ... Congrats!
     
    • Like x 3
  3. hacer

    hacer Member

    Joined:
    Apr 13, 2016
    Messages:
    735
    Location:
    Clarksville, MD
    I've always has very good experiences there. Took delivery of model S and 3 there both very good experiences. Service experiences have also been good, although I've had a couple of ICE loaners.
     
  4. Curt

    Curt Roadster Signature #55

    Joined:
    May 13, 2013
    Messages:
    400
    Location:
    Rockville, MD
    Rockville has always been my Service Center for my 2008 Roadster. They have always treated me well.

    Also, I just took delivery of a new Model X in Rockville (5 September), and the experience was flawless.
     
    • Like x 2
  5. AMPUP

    AMPUP Member

    Joined:
    Mar 27, 2014
    Messages:
    632
    Location:
    Dunn Loring, VA
    Rockville are one of the oldest/original SC’s, always great service and awesome folks.
     
    • Like x 1
  6. MacGreiner

    Joined:
    Oct 12, 2016
    Messages:
    637
    Location:
    MD
    I'm going to be a wet blanket and report some crap work by the techs there. I had to have their repairs - repaired. This was before the big ramp up though. Maybe they are in better shape now.
     
    • Informative x 1
  7. jthompson

    jthompson JThompson

    Joined:
    Dec 5, 2011
    Messages:
    758
    Location:
    Locust Grove, Virginia, United States
    Had my 2012 Model S P85 serviced there (since it opened) for almost 4 years until Tysons opened up. Never had an issue or a problem with their work, and the people were always great to chat with.
     
    • Like x 2
  8. bhakan

    bhakan Member

    Joined:
    Jan 2, 2018
    Messages:
    70
    Location:
    Bethesda, MD
    I took my Model S delivery last year. No issues. Just remember to ask for MVPA (purchase agreement) to be emailed in a timely manner. You will need the doc for tax purposes. I have taken my S there for minor AP issues. Mostly good experience and repair done within few hours. As someone pointed out, got only ICE cars thro onsite Enterprise. I would definitely recommend Rockville SC.
     
  9. RFernatt

    RFernatt Sun powered!

    Joined:
    Oct 13, 2016
    Messages:
    165
    Location:
    Eastern Panhandle, West Virginia
    I'm in WV and taking delivery of my 3 from Rockville. Glad to hear that most owners are happy with the service.

    Anyone know what the 3 delivery cadence is like? Anyone that's not an early reservation holder take delivery of a non-P AWD from Rockville yet?
     
  10. VT_EE

    VT_EE Member

    Joined:
    Apr 22, 2017
    Messages:
    636
    Location:
    Maryland
    I picked up my 3 RWD in mid-Aug in Rockville. The facility was not designed for deliveries so it was a very quick experience. There was one bay with a bunch of 3's in line for delivery. You get your 5 minutes, then they roll it out into the parking lot and the next car is moved up a spot. I went there on a Sunday before delivery and found my VIN in the parking lot. Looked it over to make sure nothing was super wrong with the exterior. I was very pleased, and my quality worries vanished. I agree the people were very friendly and helpful.
     
    • Like x 2
  11. Skipdd

    Skipdd Member

    Joined:
    Dec 30, 2015
    Messages:
    400
    Location:
    Silver Spring, MD
    I have taken delivery of 2 Model Ss there - 85D in June '15 and 100D in December '17. Both were smooth.
     
  12. jthompson

    jthompson JThompson

    Joined:
    Dec 5, 2011
    Messages:
    758
    Location:
    Locust Grove, Virginia, United States
    Showoff! Ha ha! My Model S P85 delivery on Dec 30, 2012 was at K Street Store in their underground parking garage! Car arrived without spoiler or 21" wheels (they put 19" wheels/tires on) or HPWC (all were on back order)!! Other than that it was great!
     
  13. CatB

    CatB Member

    Joined:
    Mar 2, 2013
    Messages:
    836
    Location:
    Alexandria, VA
    It wasn’t perfect, it was just awesome - I think I was missing my hatch cover in the back, come to think of it, that was back-ordered. And you know what? I think you took delivery the day I had my test-drive!
     
    • Like x 1
  14. MacGreiner

    Joined:
    Oct 12, 2016
    Messages:
    637
    Location:
    MD
    Our Red P3D- was delivered to our home today from Rockville 1 week early. We went down the the service center last night to go over the car in advance knowing that it would be difficult today. The car is perfect. Detailed great - no paint imperfections, no panel gap issues, charge port alignment fine, interior spotless. They pointed out that they left some of the protective plastic coverings so that it would be delivered in good shape.
     
    • Informative x 1
    • Like x 1

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