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Rolec Tethered Charger ... help needed please

Ant M3

Member
Oct 13, 2019
344
149
Solihull, UK
Just out of curiosity, did you have the blue light on the unit, is there an obvious way of telling if the unit/app has been activated?
I don’t think we can tell from our end if it has been activator not visually, although I did get a welcome email just after it was activated inviting me to download the app (which I had already done) so I assume this must be confirmation of activation
 

Chalks99

Member
Nov 4, 2019
312
115
UK
Thanks for all the input guys, really appreciated...

So it turns out that the installer hasn’t activated the unit with Rolec EV ... this was done in a phone call and they sorted it within an hour or so ...

So just when you guys get your Rolec/other brand just make sure that they activate it

Glad you got it sorted out matey :)
 
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R.A.G

Member
Oct 22, 2019
72
26
Herts
I don’t think we can tell from our end if it has been activator not visually, although I did get a welcome email just after it was activated inviting me to download the app (which I had already done) so I assume this must be confirmation of activation

So had you logged into the app prior to activation?

Sorry for all of the questions but I have the same charger, I think it’s activated but I don’t get my car until the 9th to try it out.

I can log into the app and it shows that my car is unplugged, where you able to do the same prior to them fixing it?
 
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Ant M3

Member
Oct 13, 2019
344
149
Solihull, UK
So had you logged into the app prior to activation?

Sorry for all of the questions but I have the same charger, I think it’s activated but I don’t get my car until the 9th to try it out.

I can log into the app and it shows that my car is unplugged, where you able to do the same prior to them fixing it?
Yes I could do all that before the car arrived
 

Ant M3

Member
Oct 13, 2019
344
149
Solihull, UK
Now you’ve got me worried lol!

That’s the problem with waiting for this car... too much time to overthink everything!
Did you receive an email from EV energy telling your to complete the setup ? mid so you’ll be ok, if not... get on the phone to the installer
 

Glan gluaisne

Supporting Member
Supporting Member
Sep 11, 2019
2,782
2,911
UK
Well, I’m assuming so

The test box simulates a vehicle, and runs through every expected mode and fault condition. It also tests that the contactor in the charge point operates correctly and has an indicator shows that power is, or is not, available to the vehicle OBC.

My test box tests for vehicle unconnected, vehicle plugged in, vehicle request for power, control pilot short and a performs diode check to test that the negative going CP is being correctly detected (several makes of charge point fail this bit of the test). The voltage available to the vehicle is indicated, so that when a fault, or the removal of the vehicle request for power load, is tested, the positive action of the contactor to isolate power can be checked.

It's a mandatory requirement to perform this level of functional testing as a part of the inspection and test procedure that's required by the regs before signing off the installation.

If an installer has left a charge point in a non-functioning state, then they have failed to perform the required functional testing, and therefore they've taken short cuts in the installation, inspection and test procedure.
 

R.A.G

Member
Oct 22, 2019
72
26
Herts
Did you receive an email from EV energy telling your to complete the setup ? mid so you’ll be ok, if not... get on the phone to the installer

Ah, couldn’t remember seeing it but just found this, is this it?

F2E94FC1-8C88-4685-8344-42C7098520C1.jpeg
 

Adopado

Active Member
Aug 19, 2019
4,302
3,252
Scotland
It's a mandatory requirement to perform this level of functional testing as a part of the inspection and test procedure that's required by the regs before signing off the installation.

Ah! Well my Zappi was tested by me plugging in the car and seeing that it started charging ... 30 seconds later the guys were gone!
 

booyaka76

Member
Aug 19, 2019
282
231
Ayrshire
I’d be annoyed with the installer if that happened to me. Surely they should know how to commission the unit fully ?

takes 2 seconds to do it yourself if the installer didn't do it.

I did mine myself as the installer told me he would do it monday morning - It was Friday afternoon. It only needs the serial number
 

Glan gluaisne

Supporting Member
Supporting Member
Sep 11, 2019
2,782
2,911
UK
Ah! Well my Zappi was tested by me plugging in the car and seeing that it started charging ... 30 seconds later the guys were gone!

Not unusual, but frankly wholly unacceptable. It's mandatory that a functional test is performed, as, apart from anything else, the functional testing makes sure that the built-in safety features (could well be life-saving features) are all working correctly. These checks ensure that the contactor opens and isolates power in the event of a range of faults that might occur, including things like the connector being dropped in a puddle, etc.

This is no different to the mandatory functional testing that must be performed on any outlet, to check basic stuff, like the L, N and PE all being wired correctly to the socket, that the switch functions to turn the supply off, etc.

The test box I have has a Type 2 vehicle connector fitted to it, plus four switches for functional and fault simulation, and a 13 A outlet so that a MFT can be plugged in to check that everything is OK at the end of the cable. This also allows normal tests to be conducted, in exactly the same way as any other 13 A outlet in a house would be normally tested, both following installation and for routine periodic inspections through life. Without such a box it's not possible to sign the installation off as being both functional, and far more importantly, safe.
 

Adopado

Active Member
Aug 19, 2019
4,302
3,252
Scotland
Not unusual, but frankly wholly unacceptable.

Unfortunately most ordinary people have no idea what to expect so though we may have our own thoughts we are not in a position to challenge "qualified professionals". (The work was done by a sub-contractor of one of the biggest electrical installation firms in Scotland. Oh, well, I'll know next time!)
 

aliriddle

Member
Sep 26, 2020
5
0
Uk
Sounds very similar to the situation I had with my ROLEC; the cable/plug didn't like my car. I could get charging started but even the slightest movement of the plug interrupted the charge. The cable and plug were replaced under warranty. It's been perfect ever since.

PS the plug worked fine on the installer's test rig, just not on my car!


How did you solve this issue? I too need to give the slightest touch to the cable and it disconnects. Today in strong wind I was out every hour to restart the charging.
 

rotor2k

Member
Sep 16, 2019
520
290
London
How did you solve this issue? I too need to give the slightest touch to the cable and it disconnects. Today in strong wind I was out every hour to restart the charging.
Assuming you are pressing the plug in tightly, it sounds like you need to contact the installer and ask them to replace the cable under warranty.
 

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