Thought I would pose a question to the collective. I had a charge point installed by a reasonably well known provider. The charge point had some software issues which were dealt with with the manufacturer directly. They couldn't have been more helpful with both the UK Distributor and Overseas Manufacturer being excellent to deal with and, largely, very communicative. However - another issue developed that caused the charge point to randomly trip its own breaker whilst both connected and disconnected from the vehicle (bit of an issue if you need to get somewhere further than your charge range the next morning). A new charge point was dispatched by the manufacturer and another engineer sent (who was fantastic and thorough). A number of issues were discovered:
1. Live feed to the charge point breaker in the sub board only held in the terminal by two strands.
2. The charge point was earthed to a spike but not bonded to the house earthing.
3. Earthing termination was poor resulting in a high out of spec resistance reading (a standard test of an installation and pass/fail on a certificate.
4, Earth test reading found to have been falsified on the certificate from the original install
5. Cable grommets not installed so cables on sharp metal edges.
6. Incorrect type of breaker installed
7. Cabled not clipped down correctly
So, regardless of whether the above issues caused the tripping or there is a fault with the charger, would you have expected at least a call, email or some kind of acknowledgement of a sub standard install now rectified (some aspects I feel were dangerous). Even if it was just a "wow, really sorry - its all fixed now and we've sent the original installer on some more courses" response? In part of my day job this kind of shoddy work on temporary event installs would get people killed and and I worry that the original engineer may cause an issue down the line. Thoughts?
1. Live feed to the charge point breaker in the sub board only held in the terminal by two strands.
2. The charge point was earthed to a spike but not bonded to the house earthing.
3. Earthing termination was poor resulting in a high out of spec resistance reading (a standard test of an installation and pass/fail on a certificate.
4, Earth test reading found to have been falsified on the certificate from the original install
5. Cable grommets not installed so cables on sharp metal edges.
6. Incorrect type of breaker installed
7. Cabled not clipped down correctly
So, regardless of whether the above issues caused the tripping or there is a fault with the charger, would you have expected at least a call, email or some kind of acknowledgement of a sub standard install now rectified (some aspects I feel were dangerous). Even if it was just a "wow, really sorry - its all fixed now and we've sent the original installer on some more courses" response? In part of my day job this kind of shoddy work on temporary event installs would get people killed and and I worry that the original engineer may cause an issue down the line. Thoughts?
