Rumour of free premium for leases cars ending

[Chirag129]

Guys Tesla rep also told me to log out and log back into the app to allow the subscription option to show under the upgrades

 

[bc1979]

Tried that, nothing.

 

[Bootneckshuffl]

Tried that, nothing.

Zen customer here too. Emails from them yesterday telling me I have to pay, regardless of the fact that there isn’t a single entry in my contract saying so and the fact the car came with the premium connectivity already activated. Zen told me there’s an option in the app to sort it out but there isn’t, no matter how many times I update or log out and log in

 

[MrMoonUK]

Zen customer here too. Emails from them yesterday telling me I have to pay, regardless of the fact that there isn’t a single entry in my contract saying so and the fact the car came with the premium connectivity already activated. Zen told me there’s an option in the app to sort it out but there isn’t, no matter how many times I update or log out and log in

There is in your contract. It talks about connected services being your responsibility. I have a zen contract and it’s pretty easy to find that bit in terms

 

[bc1979]

I don’t mind paying, I would obviously rather not, but I am getting increasingly frustrated that I can’t.

 

[Rocko]

Updated, logged in and out, nothing...

 

[bc1979]

I will be ringing Zen for about the 5th time today to see if anyone has even the slightest clue what’s happening.

 

[btc1k]

All info points to this being available in-app from 1st May. Why the absolute panic about not being able to do it earlier?

 

[bc1979]

In my case it’s because my lease company have provided no info and like many I fully expect the date to swing around and they have done nothing and I will lose the functionality.

The only info points I have really seen is the fact that Tesla say it’s not them that will do it and your lease company have to manually do something whereas my lease company claims to know nothing about it.

 

[nunp]

I just had a chat with Tesla and they said they are not activating it yet as they need to liaise with the lease companies still. Not sure why some are getting it then.

Just called Tesla and they activated the option to upgrade to premium connectivity. They did it in the back end - I had to log out and back in again for the option to be available. Don’t understand why some requests like mine are being actioned and not others. Tesla are going to be raking it in with this change - all a list maximising profits. Lease companies have not been paying the monthly fee.

 

[Tigermad]

All info points to this being available in-app from 1st May. Why the absolute panic about not being able to do it earlier?

To allow for problems to be sorted out. If it doesn’t appear then people will lose it.

 

[nunp]

To allow for problems to be sorted out. If it doesn’t appear then people will lose it.

Tigermad - might be worth giving Tesla a call again. Might be who you get on the line as opposed to anything else.

 

[bc1979]

So after about the 5th try I have had the option added onto the app by my lease company. They clearly have to do something manually and it doesn’t look like they have any grand plan to do everyone in bulk.

 

[Cooksmaster1]

Just rang tesla now and they said they are rolling out the option to everyone and that it should be available to everyone no later than the 1st of May.

 

[Tigermad]

Just rang tesla now and they said they are rolling out the option to everyone and that it should be available to everyone no later than the 1st of May.

I don’t know why Tesla are giving it to some now when they phone. The ones I chatted to said they are not able to do it.

 

[olej24]

I had a circular email from Tusker this afternoon that basically said the user would have to pay £9.99 per month and it will be available in app.

 

[olej24]

I had a circular email from Tusker this afternoon that basically said the user would have to pay £9.99 per month and it will be available in app.

But they have sent me a second set of floor mats (model X mats for a model y) number plates and safety kit (including spare bulbs and oil) I never wanted the first one.

 

[Xdama]

As of a couple of days ago my Tusker M3 still shows the expiry as September (12 months).

My Lex M3 shows May now (6 months) I’ll just do without.

 

[SaltyMod3]

But they have sent me a second set of floor mats (model X mats for a model y) number plates and safety kit (including spare bulbs and oil) I never wanted the first one.

I think I may have a second set coming - same delivery company and I’m not waiting for anything..,!
I also got the round Robin email regarding the £9.99 payment…..

 

[olej24]

I think I may have a second set coming - same delivery company and I’m not waiting for anything..,!
I also got the round Robin email regarding the £9.99 payment…..

I missed the first attempted delivery. Only realised a week later as the note was stuck in the letter box.