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Rural Service

Discussion in 'Tesla Motors' started by efusco, Jun 28, 2009.

  1. efusco

    efusco Moderator - Model S & X forums

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    I live ~525 miles drive from Chicago, my nearest (future) service/dealer branch. When I take delivery of my Model S I certainly don't expect a lot of problems, but some may crop up. And, at a minimum, I'll have routine maintenance/check-ups to do (? annually).

    Has anyone heard if there is a plan of some sort for dealing with folks like me when we need service? Will it be up to me to transport my car all the way up to Chicago to get a rattle checked out?

    I'm honestly not "worried" about this, just sort of wondering.
     
  2. Palpatine

    Palpatine Banned

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    I think with the volume they are discussing with the Model S, it will be necessary for Tesla Motors to partner with Mercedes. Both for distribution and service with their exisiting dealer network. It is simply not feasible for Tesla to build it all from scratch on their own.

    Tesla will likely have their signature stores in the major cities. But everywhere else they need a partner.
     
  3. Cobos

    Cobos S60 owner since 2013

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    Though looking at the US map they've got 3 stores on the west cost and 3 stores on the east coast. The single store in Chicago can't possible handly all of the in-between. I'd guess they will by the time Model S arrives have 1-3 more stores to cover the inland USA. After all they are talking about a Oslo store in 2010, Oslo has 500 000 people and that is supposed to cover Norways 4 mill, about half the size of Chicago :) Norway is also so long they need some way to outsource the support/service to have decent coverage.

    Cobos
     
  4. Arnold Panz

    Arnold Panz Model Sig 304, VIN 542

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    I agree completely. It will either require some mobile servicemen to travel to owners to do house calls, and/or training of a certain number of techs in Mercedes dealerships so that owners not near a Tesla store can get whatever service they need dome at a local Mercedes dealership. I hope/presume that they're already thinking about this and will have this nailed down long before the S starts rolling off the assembly line.
     
  5. doug

    doug Administrator / Head Moderator

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    Regarding the Model S, perhaps the network connection will allow technicians to run diagnostics on some of it's not conventional systems remotely. Maybe even provide "service" in the form of a software patch. Sounds a little scary, actually.
     
  6. bobw

    bobw Tesla Reader

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    It sounds like...

    [​IMG]
     
  7. TEG

    TEG TMC Moderator

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    Well we know that they already use some Borg parts in their cars. :smile:
     
  8. walk_n_wind

    walk_n_wind Member

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    I don't know - this scheme works great on the iPhone/iPod Touch. I'd totally welcome this - and the ability to remotely diagnose or monitor? That's just plain *awe*some.
     
  9. mt2

    mt2 Member

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    #9 mt2, Jul 2, 2009
    Last edited: Jul 3, 2009
    Large computer systems have been "phoning home" for years. OnStar will notify them if airbags deploy. I, too, would welcome a feature for the Model S to be allowed to check in occasionally - with caveats.

    Microsoft Windows, as we all know, can download and install critical updates automatically. But I've been a victim of those patches going awry. So I set Windows to download the patches and then I install them when I can afford the time and inconvenience of repairing the damage. Most recently a patch conflicted with Zone Alarm and I lost my Internet connection. Imagine the grief of people who did not know they installed a patch and, without an Internet connection, had no way of knowing what went wrong! That's exactly the type of thing that could cause fatalities in a vehicle. So I think phoning home for updates should only occur to non-critical systems, we should be allowed to determine if we want it installed and when, and there should always be a way to back it off.

    Back on topic - any of the suggestions listed for rural service are, of course, pure speculation. But I have to agree that Tesla Motors will have to address the issue one way or another before they attempt to sell the Model S in any quantity.
     
  10. malcolm

    malcolm Active Member

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    Agreed

    Also posting performance stats on the owners forum could be a bit of fun.

    OT: Given the current shake-up of dealerships and service centres, which carmakers are still closer to you than Chicago? Aren't rural areas more likely to be targeted for service centre closures as the recession continues?

    I know it's not very eco, but how about a mobile service centre / workshop? i.e. a big rig.
     
  11. Cobos

    Cobos S60 owner since 2013

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    Would they need a big rig ? Wouldn't a large van filled with specific EV testing equipment and spare parts work if they rented space at a local garage in each town? I suppose any decent size garage has the equipment to handle any car. They miss the parts for the EV specific drive-train but you can fit quite a lot into a decent size van.

    Cobos
     
  12. efusco

    efusco Moderator - Model S & X forums

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    Yea, there's nothing close...I hadn't heard about this "shake up", is the Chicago dept. not going to happen??

    It seems that a well rigged biodiesel truck could make scheduled runs and emergency trips when needed without being terribly "dirty".
    --evan
     
  13. mt2

    mt2 Member

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    I think Malcolm was talking about dealerships in general. You've heard, of course, about the Chrysler closings?
     
  14. efusco

    efusco Moderator - Model S & X forums

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    What, the car industry is in trouble? When did this happen??:confused::tongue::wink:
     
  15. vfx

    vfx Well-Known Member

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    I think the rig idea is more ideal.

    Race teams have been doing this for years.

    Drive a car into the back of the Tesla service truck (a Smith?) where a lift can raise it for new battery installation. It's weatherproof, not dependent on local shop availability and can carry a lot more parts, possibly an entire car's worth. It can even leave you with a loaner car while it works on yours.

    The TST would also have hats. :smile:
     
  16. KBF

    KBF Model S 2017

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    The rig idea sounds like it could be in line with Tesla's willingness to explore 'out of the box' ideas... and it would be great for us rural guys. Not sure if it would work to travel <100 miles for one customer, though - it's not like the cars need regular service so what are the odds customers near you would need service at the same time?
     
  17. AnOutsider

    AnOutsider S532 # XS27

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    haha yeah, TST has to have the hats!

    Going on with the "scary" aspect of remote service though... if the Model S takes off, it won't be long before anarchists start with the antics... perhaps they drive by homes looking for Model S' with the wifi open or something and tap in, start your radio or heat to deplete your battery... flash your system.. disable critical functions...

    It sounds "out there" but easily possible. The main reason windows gets hit with so much day in and out is because it's so widespread.
     
  18. vfx

    vfx Well-Known Member

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    Sending the rig would depend on the info supplied by the customer and the USB (or WiFi) download.

    Agreed that there might also be a smaller mobile repair truck with smaller parts and software updates. It could be a small panel van, a PT Cruiser sized "van" or best yet, a Model S with seats removed and outfitted as smaller parts dept on (Electric) wheels. The skateboard could even be outfitted with a van box.
     
  19. mt2

    mt2 Member

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    I wonder if Kyrstin Munson reads TMC? From Operation - The Tesla Roadster Buyers Guide

     
  20. tdelta1000

    tdelta1000 Active Member

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    The Kyrstin Munson write up answers my question on my post about customer experience.
     

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