Rushed deliveries

[SSonnentag]

Tesla really needs to come up with a better plan for customer deliveries. We picked up our X last Friday from the Tempe, AZ service center. We were allotted 15 minutes for the entire delivery process. When I bought my S last December I was allotted a full hour. The delivery specialist told us they were delivering 3-5 cars every 15 minutes.

I am familiar with the whole Tesla user interface and quirks, but my wife isn't. So I told the delivery specialist to go through everything with her as I didn't need the overview. He was fine with that, but with only 15 minutes to do paperwork on two trade-ins, there wasn't much time left to go over the car's features. He never went through anything on the screen . . . at all. No phone pairing, not a single word on charging or setting charge limits. Nothing about user profiles. It was simply pathetic. He then more or less shooed us out the door to make room for the next guy.

While I am able to teach my wife all about the settings and things she need to know to operate the car, I feel so sorry for new owners that are coming into a Tesla cold turkey with little to no prior knowledge. No wonder there are some autopilot accidents. He never even mentioned autopilot.

Oh, he did show one thing on the screen; he brought up the "about" page by pressing the T at the top and showed my wife where to find the owner's manual. Whee!

Anyway, I was thoroughly unimpressed. We love the car though and she is well on her way to learning how to navigate the on-screen options.

 

[Anzir]

Unfortunate for sure. For a company that doesn't spend a nickel on advertising, you'd think they would have done a better job since we are all brand ambassadors now. And it's not like regular dealerships where the salesperson who sold the vehicle does the walkthrough with the car... they have specialists for this SOLE PURPOSE!!

 

[K3Man]

Yeah. What Anzir said!

Sorry you didn't have the experience you were hoping for, at least for your wife's sake.

We had an almost exact opposite experience from you, in one of the more notoriously slammed Tesla Delivery centers. No rush, no time-limit. Had a long wait though, but we were prepared for the worst. Wound up getting almost the best.

 

[eye.surgeon]

If only there was a detailed comprehensive owner's manual right on the center screen.

Is it just me or am I the only one that wasn't interested in an hour long lecture on the car during pick-up. I picked mine up 4 years ago when they actually had time to talk, and I said thanks but no thanks, I know how to read.

 

[ItsNotAboutTheMoney]

This is Tesla cost-cutting at work. It's not only have 15 minutes that's the problem, it's not having something that replaces and so reduces the one-on-one time that helps people drive off knowing the basics. I like the idea that you don't _have_ to spend more time there.

I'm hoping that the video game stuff is really pre-saging Tesla doing something interactive to help people learn their cars. But, really, I fear that it's just video games.