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You can email them using feedback. Almost all of the feedback I've submitted via email or web form has resulted in a reply from someone on the dev team. 3 Major things I've talked with them repeatedly about:
They seemed most concerned about autopilot issues as they asked for a lot of specific details. (Date, time, milepost markers, etc) - the other two have received responses but I they have been lukewarm at best.
- USB Playlist support
- Autopilot failure spots (unintentional slowdowns for low overpasses, etc)
- Option for audible blind spot alert instead of just the visible sensor warnings on the dash
I'm a newbie. Where do I access feedback?
When you login to your tesla account and manage your vehicle, there is a support box where you can submit questions, with an option to escalate it for executive review. (Which i never did)
Got it! Thanks. Let's see if there is a reply. Hopefully, a positive one.
Would you mind sharing which email you are sending the feedback to?You can email them using feedback. Almost all of the feedback I've submitted via email or web form has resulted in a reply from someone on the dev team. 3 Major things I've talked with them repeatedly about:
They seemed most concerned about autopilot issues as they asked for a lot of specific details. (Date, time, milepost markers, etc) - the other two have received responses but I they have been lukewarm at best.
- USB Playlist support
- Autopilot failure spots (unintentional slowdowns for low overpasses, etc)
- Option for audible blind spot alert instead of just the visible sensor warnings on the dash
I initially sent feedback using the form under my tesla account. I then received a reply from [email protected] and when I sent responses to their responses, I got responses in about 24 hours. But It's been at least a year since the last time I have done this.
Service centers are the appropriate place to report problems with the car, regardless of what you think might be the cause.I am really disappointed about this lukewarm/non responsive emails. Issue I sent are related to firmware, and not sure what Service Center can do anything about it. That includes one of those Rear Cam blank screen.
I sent email to that address after calling and talking to Tesla support number. They gave me that email address, and it is crickets. Service Center said, they want to know exact time to the minute to look thru the logs for the issue after a month passed away.Service centers are the appropriate place to report problems with the car, regardless of what you think might be the cause.