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Safety Score not showing up in app? It could be this.

Has your new car ever gotten any software updates yet? I know many newly delivered cars don't get included in updates until about a month after (not sure why). Perhaps this applies to Safety Score/FSD beta evaluation as well (i.e. - it won't work until your car VIN is joined to the production updates schedule and software version branches). Sorry, I'm out of ideas!
I appreciate your help!

Yes, I have gotten two updates since delivery. The last one is the 2021.44.25.2 on Christmas.

Here is a summary of all I've done so far.

Got delivery about 4 weeks ago.

I requested FSD Beta over 3 weeks and I’ve driven the car for over 1400 miles since then. Yet I still don’t get any safety scores.
The iphone app is stuck at "Safety Score will be available after your first trip". See photo attached.

I have the latest iPhone Tesla app version, latest Tesla software 2021.44.25.2 in the car.
I have reinstalled the app, logged out and logged back in, I have opted out and opted back in for FSD in the car and no luck.
I have stayed opted out of beta for 24hrs before opting back in again.

I’ve also rebooted the car a few times.
I've done a factory reset also.
The car connects to wifi everyday. I've downloaded and installed 2 updates since delivery.
I have premium connectivity. Everything else data-related (upload or download) appears to be working well.
I don't have any other Telsa-related apps on my phone which could interfere with the Tesla app.
I don't have any other profiles or authorized users.
I'm the only owner, user or the app / car.
I have tried other iphones as well.
I've been driving like grand ma in case my driving stats still get to the mothership somehow but it's been 3 weeks since requesting Beta!
I live in Bay Area.

I've also reported via the Tesla advisor chat and the two advisors I've chatted with on different days don't know what's going on either.
They've only been able to confirm that my beta request is visible at their end.

They've suggested all the stuff I've already done above.

If anyone has any other ideas, please do let me know! I'll appreciate it!!
 

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xxMxx

Member
Sep 3, 2021
43
95
.
I appreciate your help!

Yes, I have gotten two updates since delivery. The last one is the 2021.44.25.2 on Christmas.

Here is a summary of all I've done so far.

Got delivery about 4 weeks ago.

I requested FSD Beta over 3 weeks and I’ve driven the car for over 1400 miles since then. Yet I still don’t get any safety scores.
The iphone app is stuck at "Safety Score will be available after your first trip". See photo attached.

I have the latest iPhone Tesla app version, latest Tesla software 2021.44.25.2 in the car.
I have reinstalled the app, logged out and logged back in, I have opted out and opted back in for FSD in the car and no luck.
I have stayed opted out of beta for 24hrs before opting back in again.

I’ve also rebooted the car a few times.
I've done a factory reset also.
The car connects to wifi everyday. I've downloaded and installed 2 updates since delivery.
I have premium connectivity. Everything else data-related (upload or download) appears to be working well.
I don't have any other Telsa-related apps on my phone which could interfere with the Tesla app.
I don't have any other profiles or authorized users.
I'm the only owner, user or the app / car.
I have tried other iphones as well.
I've been driving like grand ma in case my driving stats still get to the mothership somehow but it's been 3 weeks since requesting Beta!
I live in Bay Area.

I've also reported via the Tesla advisor chat and the two advisors I've chatted with on different days don't know what's going on either.
They've only been able to confirm that my beta request is visible at their end.

They've suggested all the stuff I've already done above.

If anyone has any other ideas, please do let me know! I'll appreciate it!!
When you complete a drive, do you completely power down the car? or do you shift the gear into Park and then walk away and let the tesla sleep on its own?
 
You might need to make a service appt for the tech team to investigate and see if there's a bug in the software that is preventing your safety score from registering

View attachment 753141
Thank you for the feedback! I appreciate it. I have an appointment scheduled. While waiting for the appointment, the tech did text me saying something about the car not pushing scores to my phone. Seems like a bug somewhere.

Thank you again. I'm hopeful now!
 
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Reactions: TresLA

xxMxx

Member
Sep 3, 2021
43
95
.
Thank you for the feedback! I appreciate it. I have an appointment scheduled. While waiting for the appointment, the tech did text me saying something about the car not pushing scores to my phone. Seems like a bug somewhere.

Thank you again. I'm hopeful now!

If the tech confirmed seeing the bug on their end, then your issue should be resolved after the SC appt. Good luck
 
  • Like
Reactions: TresLA and MickY

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