Sales Advisor's mobile phones taken away

[SucreTease]

I just attempted to call my Sales Advisor (SA) on the mobile phone he used to communicate with me for months and got a very odd and confusing automated message from AT&T (my carrier). I called the Showroom, selected sales, and spoke with the SA who answered and mentioned my difficulty in reaching my SA. The answering SA told me that all of their individual phones were taken away without explanation.

Do not expect to receive responses to calls or texts unless you call the Showroom directly.

 

[cmak826]

How interesting, thanks for sharing. Tesla probably didn't want different SAs giving incorrect info...I'm sure they were getting bombarded left and right with texts from us!

 

[linux-works]

taking away phones? from adults in a business?

there has to be more to this story than that.

 

[acdavis123]

When was this? I received a text from my SA on Saturday.

 

[Fourdoor]

Considering I ordered on line and didn't visit a show room, what show room would I call? My delivery date finally got updated to Jun 14 to Jun 30 and I was going to touch base with my SA today...

Keith

 

[BreatheEasier]

If Tesla was paying for phones + plans, I look at this simply as another cost-cutting move.

 

[glide]

How interesting, thanks for sharing. Tesla probably didn't want different SAs giving incorrect info...I'm sure they were getting bombarded left and right with texts from us!

Their motivation is more than likely cost-cutting rather than concerns over customer-facing messaging.

 

[linux-works]

I'm not a CFO, but could the cost of a cell phone plan that a business uses be *that* much?

if this much matters - what does that say about tesla management?

this has very poor optics. (even with tesla vision)

 

[BrianBigNFun]

That’ll teach em for playing Candy Crush during work hours!!

 

[glide]

I'm not a CFO, but could the cost of a cell phone plan that a business uses be *that* much?

if this much matters - what does that say about tesla management?

this has very poor optics. (even with tesla vision)

It probably costs more than a passenger-side lumbar switch. Look at it that way and it makes total sense.

 

[hollisann]

I hope this explains the unresponsive emails too. I've sent emails to multiple SA's with no reply. Asked about lower interest rate on financing and asked to change my paint choice from red to black.

 

[dyau]

I hope this explains the unresponsive emails too. I've sent emails to multiple SA's with no reply. Asked about lower interest rate on financing and asked to change my paint choice from red to black.

maybe their computers were taken away too

 

[CapsEngineer]

I'm not a CFO, but could the cost of a cell phone plan that a business uses be *that* much?

if this much matters - what does that say about tesla management?

this has very poor optics. (even with tesla vision)

I work for a Fortune 100 company and they tightly control access to mobile phones and pagers.

Just this week I received notice that my emergency use pager (<$20 month) didn't have any activity in the first 6 months of they year so they were cancelling it.

To answer your question, what is says about their management is that they are doing analysis on their expenses in a time of rising expenses.

 

[Fourdoor]

Other than chatting via the chat app on the order page, I have never actually talked with a SA. It was my understanding that the moment you hit "order now" button they are done with you. Only person I have had any contact with is (I found out on our last call) part of the delivery team and he still has a phone.

Keith

 

[Uncle Paul]

Imagine that Tesla wants to maintain control over their internal communications.

 

[SucreTease]

Other than chatting via the chat app on the order page, I have never actually talked with a SA. It was my understanding that the moment you hit "order now" button they are done with you. Only person I have had any contact with is (I found out on our last call) part of the delivery team and he still has a phone.

It varies considerably from site to site. I received a call within a day after placing my recent order from the showroom it would be delivered to. That SA stayed in regular contact with me through delivery three months later.

 

[nabsher]

I just got a text back from my SA in Raleigh, so not sure that all SAs got their phones taken away.

 

[Fourdoor]

It varies considerably from site to site. I received a call within a day after placing my recent order from the showroom it would be delivered to. That SA stayed in regular contact with me through delivery three months later.

Person who called me is in Las Vegas, I am in Arkansas... my delivery location is St. Louis Missouri a 4 hour drive from my home.

Keith

 

[JHCCAZ]

I work for a Fortune 100 company and they tightly control access to mobile phones and pagers.

Just this week I received notice that my emergency use pager (<$20 month) didn't have any activity in the first 6 months of they year so they were cancelling it.

Notice to employees:

We have determined that no fire alarms, sprinklers, extinguishers or First Aid stations have been used during the past six months. Therefore all such equipment will be removed from the premises.

In addition, please be reminded that the annual Team and Morale Building exercises must be completed online by Friday End of Business. Discussion of quiz answers with colleagues is strictly prohibited.

That is all.

 

[CapsEngineer]

Notice to employees:

We have determined that no fire alarms, sprinklers, extinguishers or First Aid stations have been used during the past six months. Therefore all such equipment will be removed from the premises.

In addition, please be reminded that the annual Team and Morale Building exercises must be completed online by Friday End of Business. Discussion of quiz answers with colleagues is strictly prohibited.

That is all.

And don't forget to fill out your annual employee engagement survey.