I have a strange experience to share. The members of my club thought I should share the overall experience on a more public forum like this one in order for others to learn from my experience. I had a very negative dissapointing experience with Tesla motors. They consistently promised me things then refused to deliver them. There is a special promo for Amex Centurion members, but in order to get the promo I had to basically walk away from buying the car, then the sales manager of Tesla (George Blankenship) came back to me later and apologized, and finally agreed to give the Amex Centurion promo (free infotainment center basically). Then Tesla had promised to lend me a Roadster from around December 20-29 until my Roadster could be delivered. Three people at Tesla kept reassuring me that this would happen "except we might need it a day or two for appointments". Of course when it came to December 20 they renegged and said 100% no - no loaner at all. They justified this by saying they would try and get me my Roadster early. OK sounds good but that turned into last minute paperwork with a $1000 deliver fee thrown on, high pressure for me to agree to that (which I wouldn't), something about a $12,000 contract to keep the battery at 53kw for 7 years which I had never heard nor seen before and lots of other paperwork which I wasn't given enough time to review or digest. To me, I focused on the last minute $1000 delivery fee. It made me feel icky so I tried to split it with Tesla. That turned into George Blankenship getting so frustrated he killed my sale. Really, imagine a car company with no waiting list and many cars sitting at dealerships now, that has custom built a Roadster for a customer, and that customer was an easy no-finance sort of sale, then killing the sale b/c of frustration over not being able to cram a delivery fee down the guy's throat. I tried contacting Elon but have not had any response. I guess I was too difficult of a customer? If anyone wants more details or copies communications just let me know This really is as strange as it looks. From: George Blankenship Sent: Wednesday, December 22, 2010 12:36 PM To: Joshua Subject: Re: Quick Tesla Update Hi I would normally do this in a much longer email, but will respect your request to be brief… 1) My goal is to always have customers who love their Roadster and are happy with how they are treated by Tesla 2) I acknowledge that we failed you in our initial communication about the AMEX discount 3) I called and personally apologized and have tried very hard to make sure everything has gone smoothly since then 4) My team has tried to do everything possible to achieve or exceed your delivery expectations It is very clear to me that I am not going to be able to make you happy for several reasons: - The shipping fee is $1,000, and if I don't discount that number, you will not be satisfied; I will not discount that number. - Based upon incomplete paperwork and payment we will now miss shipping your Roadster this afternoon - You will not be able to have Alex's Roadster as much as you desire, so that will be disappointing - The next delivery date we can hit if we ship your Roadster is the 28th, which I'm sure will be disappointing Given all the above, I think we should not proceed forward with your transaction. Our contract says that your original deposit is non-refundable; I will not enforce that provision and will give you all your money back The High Power Charger should be delivered to Nicki today. Please have her send it back to us at her earliest convenience. We will credit your AMEX, no questions asked, for the full amount of your deposit as soon as we receive the charger back. You have my word that we will do the full refund as soon as received. I can put that in writing if you prefer. I am sorry we have been unable to satisfy your needs…we have tried really hard, but are clearly not able to do so. I remain available to answer any and all questions about this decision. I will be communicating this decision to Alex, Jeremy and Doreen as soon as I hit "send" on this email. Sorry this email is so long, but I wanted to make sure you were fully comfortable with my commitment to refund your money and why. Thanks... George From: Joshua Date: Wed, 22 Dec 2010 10:37:52 -0800 To: George Blankenship Subject: RE: Quick Tesla Update George, Find a way to get it to me for $500. Even if I wire the money right now your bank will likely take a day to clear it so what do we do ? Thank You, Joshua ________________________________________ From: George Blankenship Sent: Wednesday, December 22, 2010 10:22 AM To: Joshua Subject: FW: Quick Tesla Update FedEx Tracking update: The package is now at the Menlo Park FedEx distribution center. Estimated delivery of the package, per the FedEx’s website is 3PM. Packages usually show up before this committed time. I’ll keep you all posted.