This happened a few months ago, but I have been reluctant to make it public. But I am seeing more and more of how poorly Tesla is treating customers and not meeting them half way or being understanding. Its another Goliath vs. regular people......
I purchased my 2019 SR+ on March 30, 2019 from the Dania Beach, FL store during the big delivery push. I did a test drive (6 miles on surface streets) and put a deposit on the 29th and was asked if I wanted to take the car home now. I said no, I'll be in the next day (30th) with my trade in.
The next day after I checked the Autopilot box (just AP and FSD were available) on the order, the salesman told me that because I was taking delivery today and buying AP I would get the advanced autopilot features as well. I didn't know it at the time, but I learned later this was enhanced autopilot. I thought i was just AP at the time and did not know to look for this designation in the paperwork.
When I drove the car home it did was running the premium version of the of the software. The next day it was changed to the SR+ configuration with AP and the advanced features.
So about 5-6 months later (and one 6,100 mile road trip) I got an email saying that because I had EAP I could get FSD for $3,000. I don't think FSD will really happen, but I did want the HW 3.0 because HW 2.5 is just too laggy in some scenarios.
I called my dealer where I was told I don't have EAP I only have AP. I told them, no, I do have EAP and the guy checked it out and found my car had been configured with EAP. He told me I would have to contact the main customer service.
This begins 3 weeks of back and forth, disbelief, being told "that never happened" (where I asked the gentleman if he hand been standing next to me and that he could check with the salesman). They refused to honor what the salesman told me and the change that had been made to my car's software to give me EAP. I asked them to verify it with the salesman. They did not (I learned later he no longer worked for Tesla, I wonder why). The thought either it was already the car or a "glitch". (a glitch? really???) I ask them if they checked the change order to switch the car to EAP. They said they did not and the never did check it. wtf tesla?
I went back to the dealer and talked to one of the managers (each time I go in there it a different person). She said that there hadn't been any authorized free AP upgrades. I asked to speak to the salesman and that's when I learned that he no longer worked there. I asked about the change order. They said there was one changing setting EAP on for the car, but ... they did not know who submitted it..... again... wtf Tesla?....
I told them it wasn't me and that was proof. I told her I couldn't be the only person that the salesman told and did this for. Had they looked for other customers that were issued EAP's that weekend. She said she didn't know. She refused to talk any more about it and that was the end of that.
Shortly after that, as I was driving down the interstate, I learned the hard why that Tesla had removed EAP. again.... wtf Tesla? No heads up? I had to find it out will driving?
Needless to say it has not been a pleasant experience dealing with yet another stealership and the learning the dark side of OTA. I am sure there is a law against a dealer removing options once a car drives off the lot, but I don't have the money to spend on a lawyer and me calling around to the county government offices trying to find out the law was a useless exercise.
The whole thing has soured me on Tesla as a car company. Lied to by a salesman? Cheated by the managers of the dealership/company? This goes to the character of the management of the car side of Tesla.
