Forewarning...this is a rant about the San Diego service center. Also, my local (Seattle) service center has been wonderful, but wow is San Diego difficult to deal with. I had an issue on a road trip last weekend from Seattle to San Diego where black tar/rubber material from inside the door adhered to the window when it was rolled down. Clearly is wasn't attached properly inside the door from the factory. I was in San Diego for a week, so no big deal since the local service center could fix it for me and clean off the gunk since I couldn't get it off myself. So I called and left a message for the service center last Saturday. And again Monday twice. They finally answered on my fifth call. So what...they are busy, but returning my voicemail from two days earlier would have been nice. I'm assured it's a same day fix, and drop off the car Wednesday morning. Wednesday afternoon they say it's going to take until Friday. That's no problem since I'm driving back to Seattle starting early Saturday morning and have a loaner. I call early Friday afternoon and leave a voicemail for an update. No call is returned. I call (and text) again at 3, 4, and 5....finally someone calls back and says it'll be Saturday or Monday. I told them I need the car back tonight since I'm driving family back the next day. I'm told it'll now be done at 7. So, I go and pick up the car at 7. It was parked a distance from the service center on the street in the dark. Kind of weird. I can tell immediately that they didn't bother to clean off the black rubber gunk from the window. It looks terrible and everyone driving by me can see it. I get back to the hotel and then notice my tint has multiple deep scratches through and into the glass on the inside, and more scratches in the glass on the outside. The window is ruined. It looks like it was slid across pavement while out of the door. I called and left the service center yet another voicemail...this time pissed off. They are closed until the next day...Saturday. No return calls Saturday. I leave another voicemail mid afternoon. Nothing. Today I called Tesla Ownership to let them know. They tried calling San Diegoand found their voicemail box full. I guess I'll let Seattle deal with replacing the window and tint. Maybe they can get San Diego to return a call to explain this, because I sure cannot.