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Sat nav thinks I'm off in the sea somewhere

Discussion in 'Hong Kong' started by HKSpud, Mar 19, 2017.

  1. HKSpud

    HKSpud Member

    Joined:
    Aug 7, 2016
    Messages:
    59
    Location:
    Hong Kong
    Took the X in a week ago to g t a few things fixed lost delivery, since I picked it back up the sat nav hasn't really worked... it kind of works but thinks I'm 20km or so away from where I am actually at the time. I tried resetting the screen and still no dice... anyone else have the same problem? I'm wondering whether they can fix it over the air or whether I need to go back in and get them to fix. Thanks!!
     
  2. saichinli

    saichinli Member

    Joined:
    Feb 23, 2017
    Messages:
    21
    Location:
    Hong Kong
    I had the same problem when I got the car back from SC. It took a few days but it worked again after a few drives.
     
  3. ediot

    ediot Member

    Joined:
    Nov 1, 2015
    Messages:
    185
    Location:
    HONG KONG
    if resetting the screen doesn't work, maybe try a full reset of the car by restarting it? if you go into the driver control page, there is a section that let you fiddle with the parking brake and turning the car off - if you can turn it off and then wait like 10 seconds before turning back on, it may get everything reset.

    other than that you may need to get it serviced.
     
  4. victorhw

    victorhw Member

    Joined:
    Aug 7, 2016
    Messages:
    17
    Location:
    Hong Kong
    I am having the same issue after collecting my car from SC. Tried reset and nothing work. I am still stuck in the sea and I am going to take it back to SC for a fix......sigh....
     
  5. HKSpud

    HKSpud Member

    Joined:
    Aug 7, 2016
    Messages:
    59
    Location:
    Hong Kong
    I called customer support and the next day they called me back and said fixed which it was... he said it needed to connect again with the satellite... I couldn't figure out if he did something, if it connected after I used the super charger or just fixed itself after time...
     
  6. markwj

    markwj Moderator, Asia Pacific

    Joined:
    Apr 10, 2011
    Messages:
    3,922
    Location:
    Hong Kong
    Maybe GPS cold start? Car needs to be out in the open (clear view of the sky) and not moving, for a few minutes (10 minutes, worst case that I have seen). If you are moving, or don't have clear view of sky, then it can take a longer to recover from a cold start. No chance at all indoors.
     
  7. victorhw

    victorhw Member

    Joined:
    Aug 7, 2016
    Messages:
    17
    Location:
    Hong Kong
    I sent my tesla back for help and they told me that we just need to keep driving and let the system learn by itself, which isn't making much sense to me....Anyways, the GPS is back to normal after I plug the car into the charger.
     
  8. Jswlim

    Jswlim Member

    Joined:
    Feb 5, 2017
    Messages:
    21
    Location:
    Hong Kong
    Got the same problem. Picked up car from SC today and GPS is completely off track. This was previously working fine. Called SC and they said wait a few days... hope it will fix itself.
     
  9. Argonaut

    Argonaut Member

    Joined:
    Jan 1, 2017
    Messages:
    58
    Location:
    Hong Kong
    I have to take my car in for service as well regarding the gps. Mine hasn't moved since I took delivery. The earliest appointment is end April.
     

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