Scheduling Service Watertown and Dedham Online is a Mess

[Tdreamer]

I have it and test run shows 1/10/2018 for Watertown.

Weird. I've tried signing off/on int he app, uninstalling and reinstalling app and of course the rebooting the car. No luck - schedule service feature still missing in the app. And I know it was there the day it was released & installed. Oh well - I'm sure it will return someday.

Edit: Looks like others are seeing this too - reported in the Model 3 Forum Mobile app 3.8.0 released with seat heater and schedule service

Related - has anyone scheduled mobile service online through the the North East Tesla Mobile mobile booking site? Curious how widespread their use/testing is of this site. When I first reached out to Tesla to service my drivers side door (refused to open from the outside), it was via Tesla's support chat service. First time ever using mobile. When they came to fix the door last Thursday at work, they didn't have the proper parts and said they'd reach out to me to reschedule another visit. I got an e-mail from them with a link to a trial service scheduling system they are using through Routezilla. I'd share the link itself, however it's not clear if this would be appropriate given it was clearly described as a trial service and probably not permanent.

 

[PeterK]

Weird. I've tried signing off/on int he app, uninstalling and reinstalling app and of course the rebooting the car. No luck - schedule service feature still missing in the app. And I know it was there the day it was released & installed. Oh well - I'm sure it will return someday.

Edit: Looks like others are seeing this too - reported in the Model 3 Forum Mobile app 3.8.0 released with seat heater and schedule service

Related - has anyone scheduled mobile service online through the the North East Tesla Mobile mobile booking site? Curious how widespread their use/testing is of this site. When I first reached out to Tesla to service my drivers side door (refused to open from the outside), it was via Tesla's support chat service. First time ever using mobile. When they came to fix the door last Thursday at work, they didn't have the proper parts and said they'd reach out to me to reschedule another visit. I got an e-mail from them with a link to a trial service scheduling system they are using through Routezilla. I'd share the link itself, however it's not clear if this would be appropriate given it was clearly described as a trial service and probably not permanent.

I have an X and a 3. I see the Schedule Service menu item at the bottom of the list in the app when the 3 is selected. It is not there when the X is selected.

 

[aronth5]

I have an X and a 3. I see the Schedule Service menu item at the bottom of the list in the app when the 3 is selected. It is not there when the X is selected.

The scheduled service menu item displays on my 3 as well but when I click on Add Appointment nothing happens. Have you tried using it to see if it actually works?

 

[PeterK]

The scheduled service menu item displays on my 3 as well but when I click on Add Appointment nothing happens. Have you tried using it to see if it actually works?

Just checked now - it’s appearing on both cars, and allows me to request a service time on January 16 in Watertown.

 

[Raechris]

I forgot about the end of year push and scheduled my car mid dec for 1st annual at dedham using online tool. It worked great. SC is always overwhelmed usually in multiple areas but clear steps are being taken, team has become accustomed to volume and everyone is pleasant and don’t ng their best. They can’t open earlier slots or work on cars the day they come in typically because of the dynamic workflow - undrivable car, parts arrive early/late, diagnosis reveals more time intensive problem than expected, tech sick, etc.

 

[aronth5]

Just checked now - it’s appearing on both cars, and allows me to request a service time on January 16 in Watertown.

Interesting since mine still does not let me schedule service thru the remote app. (Android- Samsung Galaxy S8, version 3.8.0- cd8cfd5a5). Rebooted phone and signed out and signed back in to phone app.
Model 3 is 2018.48.12.1. Using Tesla's on line scheduling from their web site works fine.

 

[Tdreamer]

My in-app scheduling option came back two days ago on it's own. This was the day after I had a mobile service visit for a door issue. I mentioned it to the tech who said he would mention ask around to see if it was a known issue (he had not heard of it). Not sure if this prompted some corrective action on their part, or if some issue back at the mother ship was resolved.

 

[EVTuning]

If you’re out of warranty, or want something aftermarket installed checkout www.electrifiedgarage.com it will save you a drive into Boston and you’ll notice some familiar faces that used to work at Watertown and Dedham so you know you’re in good hands!

 

[Nikxice]

Would like to share my recent experience with Tesla Dedham. In mid-June I scheduled my Model S for service. I was hesitant to use the phone app primarily because I had several questions. Found I was able to fit them into the comments section. Noted a 12V battery service message, intermittent door handle issue, also requested a quote for a TPMS upgrade. A couple of days before the appointment Tesla service reached out with the TPMS quote via text messaging. I showed up realizing I had made the appointment for the last Friday of the delivery quarter. Although they were extremely busy I spent less than twenty minutes talking with a service advisor and the on-site Enterprise loaner representative. (Gorgeous low mileage MS 75D). Early last week I received a notice on my app that the car was ready. Tesla had addressed all the issues, including the passenger side Takata airbag recall, steering bolt recall, along with a couple of other minor service bulletins. The vehicle had been washed and interior cleaned. During checkout out the service advisor noticed I might be little tight on range driving home. The Superchargers were full, so he escorted me out to "Santa's toy shop extra-fast SC" .

From start to finish this was an awesome experience and won't hesitate to use the app again. The entire bill was under 1K (Had purchased the extended warranty, this visit likely paid the first year.) Love seeing the TPMS readings. 45 psi to 50 happens fast in the heat on I-95!

 

[David29]

Would like to share my recent experience with Tesla Dedham. In mid-June I scheduled my Model S for service. I was hesitant to use the phone app primarily because I had several questions. Found I was able to fit them into the comments section. Noted a 12V battery service message, intermittent door handle issue, also requested a quote for a TPMS upgrade. A couple of days before the appointment Tesla service reached out with the TPMS quote via text messaging. I showed up realizing I had made the appointment for the last Friday of the delivery quarter. Although they were extremely busy I spent less than twenty minutes talking with a service advisor and the on-site Enterprise loaner representative. (Gorgeous low mileage MS 75D). Early last week I received a notice on my app that the car was ready. Tesla had addressed all the issues, including the passenger side Takata airbag recall, steering bolt recall, along with a couple of other minor service bulletins. The vehicle had been washed and interior cleaned. During checkout out the service advisor noticed I might be little tight on range driving home. The Superchargers were full, so he escorted me out to "Santa's toy shop extra-fast SC" .

From start to finish this was an awesome experience and won't hesitate to use the app again. The entire bill was under 1K (Had purchased the extended warranty, this visit likely paid the first year.) Love seeing the TPMS readings. 45 psi to 50 happens fast in the heat on I-95!

Very glad to hear of your positive experience. I have always felt i was treated well at Dedham, within the constraints of their workload.

 

[Driver Dave]

Very glad to hear of your positive experience. I have always felt i was treated well at Dedham, within the constraints of their workload.

I’ve always had great experiences at both Dedham and Watertown.

That “being treated fairly” is something I never ever felt at any of the local ICE dealers.