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Scratch on Glovebox?

So, I'm pretty disappointed to notice that there was a scratch across my glovebox after I got back from the service center today. I've sent an email with photos to document since they are closed and hopefully they aren't going to say it was there already. I guess you have to look over the whole car with a fine tooth comb everytime you take it?

I already tried to rub it with water and a cloth but no effect.

I'm just preparing for the worst case that I can't get a fix. Is this something I can repair somehow myself?

It's surprisingly straight so i'm not sure if it's actually a scratching or something just pushed against the glovebox and left an indention.

Photos below:

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