Last month when I was given a loaner, a dirty Nissan Sentra, no one walked around the car with me. They, Tesla Service Advisor, just gave me the key and off I went.
Dropping off was the same, just gave the key to the Tesla Service Advisor. Unfortunately, I forgot my backpack in the car and had to return later that day to pick it up. That was when the Enterprise rep (she admitted it was her 1st day on the job) showed me a dime size dent and is now trying to hold me responsible for it.
In front of her, I rubbed my finger over the paint that was transferred from the other car and none came off. To me that meant it was old, it had been there for a while. There were cracks on the paint and I told her to look under the cracked paint closely to see if there was dirt build-up which would indicate it was not fresh. I even mentioned to her to look up the inspection sheet from the previous renter to see if it was already there. Without agreeing to do any of that, she asked if my contact information was correct and that she would get a hold of me if she had any other questions.
Two weeks later I got a form letter from Enterprise telling me to contact my insurance company or credit card company to report this claim.
That letter does not mention what the damage is nor the cost.
F* them! I'm not claiming it. Enterprise can not prove the condition of the car when they gave it to me nor the condition when I dropped it off. The dent could of happened after it was in their possession but before she inspected it.
