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Scratched a Model S Loaner

Discussion in 'Model S' started by xscapes, Nov 16, 2018.

  1. xscapes

    xscapes Member

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    I was given a Model S P85D as loaner while my Model 3 in service, I parked the car at work on the street and someone scratched the bumper and some of the paint came off.(the driver was gone, kind of hit and run) I tried to call the SC but they're closed. There is no major damages to bumper other than the paint and scruff mark. Has anything similar happened to you? Can I get the bumper fixed at a bodyshop of my choice?

    I would prefer not to go through my own insurance as I have high deductible on it.

    Thanks!
     
  2. sorka

    sorka Well-Known Member

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    If you turn the car back over to them with the scratch Tesla will be the one to schedule a repair with the body shop of their choosing. You won't have any say.

    How bad is the scratch?
     
  3. viper2ko

    viper2ko Active Member

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    they never check, loaners are so beat up
     
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  4. sorka

    sorka Well-Known Member

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    This is probably the best answer the OP is going to get. Unlikely they'd even see it but that's why I asked how bad it is. Can you post a picture?
     
  5. xscapes

    xscapes Member

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    Here is some pics I took when I fist saw it and later I wipe it with a microfiber. There is no crack or dent to the bumper.
     

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  6. ucmndd

    ucmndd Well-Known Member

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    Just take it back and explain the situation. 95% likelihood they're not going to hold you liable and will just send you on your way. The loaners I've had (with the exception of one brand new 75D with 50 miles on it) have all been beat to bloody hell.
     
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  7. RedMS

    RedMS Member

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    If the service center is busy (they usually are) they’ll never check. I know this because I’ve been given dirty, full of pine needles, coffee stains everywhere loaners before on multiple occasions. It is up to you to disclose the damage, your honesty scale needs to be tapped there.

    PS: on one occassion I had a sinister thought of taking the RFS out of a loaner :D
     
  8. sorka

    sorka Well-Known Member

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    It will be less obvious with a good hand application of liquid rubbing compound on those white areas which haven't gone all the way through the clear coat.

    The black areas where the paint has been removed
    Even better answer as it's a bit more ethical :)
     
  9. scottycs

    scottycs Member

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    They will probably just list it on the CPO website as "no damage." LOL
     
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  10. xscapes

    xscapes Member

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    I'll try to clean the area again tomorrow and take some good photos to show them. Hopefully they'll just let it go or I can pay little out of pocket for those touch up paint work.
     
  11. sakimano

    sakimano Active Member

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    Get it nice and dirty and drop it off at 750pm on a Friday when they're desperate to go home
     
  12. dethman

    dethman Member

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    If it's enterprise they might care.
     
  13. ItsNotAboutTheMoney

    ItsNotAboutTheMoney Well-Known Member

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    Hand over the car and hope they don't notice.
    If they say anything, just tell them it's normal wear and tear.
     
    • Funny x 1
  14. gaswalla

    gaswalla Model S,3,X.. CT with Austin delivery

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    An hour of buffing at home will make it look better.
    Make a note of the vin - it'll likely be sold as is by Tesla soon as a non-cerftified CPO
     
  15. BPSoCal

    BPSoCal Member

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    I’m pretty sure all CPOs are certified, otherwise it would only be a PO.
     
    • Funny x 1
  16. Lasttoy

    Lasttoy Active Member

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    I got loaner the other day, it had 4 places damaged. They had not fixed any of them.
    Dont let them charge you, abd not fix it.
     
  17. mswlogo

    mswlogo Well-Known Member

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    If you feel that guilty just bring to a scratch and dent place and they can buff 90% of that out.

    And BTW, if that were even my own car I would NEVER put an insurance claim in unless it’s over $5000 minimum. That would get reported to CarFax and you’d automatically lose thousands on resale.

    A $1000 mirror ( no body work) that someone else admitted hitting and OTHER insurance company has paid on has Cost me $4500 (so far). $3000 on trade and my insurance went up when getting new insurance for model 3 because I had ANY claim even if not my fault.

    And that’s not even getting into merit points if it was my fault.
     
  18. Buster1

    Buster1 Member

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    On my recent Tesla loaner, the maintenance lead guy brought me to the car and had me inspect it with him. It was pretty “well used.” He even said that as long as the car comes back in similar condition, we are fine. He told me scrapes and “wear and tear” are just fine, major damage would be a different story.

    Anyway, those scrapes shouldn’t be a big deal, unless it was a hyper-clean loaner.
     
  19. drklain

    drklain Active Member

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    I'm surprised at how many people are suggesting to not report it, get car dirty, return and hope they don't notice, etc. Just my opinion, but that's the kind of unethical mindset that also leads to hit and runs without leaving a note or other similar behavior. Yes the OP has a high deductible. Yes he accepted the loaner and is responsible for damage that occurs to the car while in his care (same as if he borrowed a friend's car or rented a car).

    Be honest. Fess up. Tell the SC what happened, As others have said, it is most likely they'll say "don't worry about it." If they do say it has to be repaired, they'll get it repaired and give you the option of going through your insurance or paying the bill directly. In my opinion (which is worth exactly what you paid for it), that is the ONLY acceptable approach to what happened. Anything else (trying to cover it up/hide it/hope they don't notice) is unethical and I personally like to be able to look myself in the mirror. Clearly the majority of posters on this thread have a different approach to accepting responsibility for damage to something entrusted to their care. I hope they never ask to borrow/use anything of mine...
     
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  20. Russell

    Russell Supporting Member

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    Last month when I was given a loaner, a dirty Nissan Sentra, no one walked around the car with me. They, Tesla Service Advisor, just gave me the key and off I went.

    Dropping off was the same, just gave the key to the Tesla Service Advisor. Unfortunately, I forgot my backpack in the car and had to return later that day to pick it up. That was when the Enterprise rep (she admitted it was her 1st day on the job) showed me a dime size dent and is now trying to hold me responsible for it.
    In front of her, I rubbed my finger over the paint that was transferred from the other car and none came off. To me that meant it was old, it had been there for a while. There were cracks on the paint and I told her to look under the cracked paint closely to see if there was dirt build-up which would indicate it was not fresh. I even mentioned to her to look up the inspection sheet from the previous renter to see if it was already there. Without agreeing to do any of that, she asked if my contact information was correct and that she would get a hold of me if she had any other questions.

    Two weeks later I got a form letter from Enterprise telling me to contact my insurance company or credit card company to report this claim.
    That letter does not mention what the damage is nor the cost.

    F* them! I'm not claiming it. Enterprise can not prove the condition of the car when they gave it to me nor the condition when I dropped it off. The dent could of happened after it was in their possession but before she inspected it.
     
    • Informative x 1

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