It's foolish for them to continue using parts that are prone to fail. It shouldn't be acceptable just because it doesn't cause functional issues. Tesla needs to start being held to higher standards quality-wise and stop overwhelming the service centers due to poor quality parts.
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So far only one person has reported issues with getting screen replaced from Tesla and theorized it was engineers working to fix the problem. Others have said no issues, and Service Centers are still replacing them. My screen now exhibits the yellow band. Drove by service center so they could verify...yep, screen needs replacement. They are ordering the part(s) required and will contact me when parts received (he said probably 10-14 days). Was also told that repair could be done at the service center or by a mobile technician, I can choose when they call me that parts are in. I was quite satisfied with how Tesla is handling it...
I would choose mobile technician. I got my screen replaced twice - once in the shop, the second time by a mobile technician and it was quite interesting watching him to take the dashboard apart and putting it back together. Less than an hour job
d21mike
Active Member
I noticed mine right after 2018.34.1. Hard to imagine if it was there before somehow I just did not see it. I had read about it before so when I saw it after that firmware version it caught my eye quickly. Any it continued there after 2018.39.6 so I assume it was a coincidence.
d21mike
Active Member
FYI.. They did get my replacement part in by my appointment. Still there for start of second day. They said easy job so should be long but they have a lot of Tesla's in this small shop.
vraev
Member
On the warranty point, the warranty on the replaced part is independent of whether the client had to pay for the exchange or not - the warranty covers the payment. If a new part is put into the car, that part has its own warranty running from the day it's mounted. So if Tesla doesnt get a fix and has to replace the screen once a year, they will have to do so indefinitely at no cost to the owner. And that's how it should be, because after all the screen shouldnt turn yellow ever.
I had a conversation with a service advisor about this exact question on Monday as my car was in for the end of warranty inspection (79,000km).
Basically, they will try and adopt a reasonable stance. If your car is past its warranty but a previous job under warranty goes bad, depending on usage (read mileage count) post-warranty, they would possibly still cover it under goodwill.
My example: I got my MCU/Screen replaced at 60,000km in July. Say my screen goes bad again at 90,000km I should legitimately expect they would replace it again under goodwill. That however might be my last replacement, but not necessarily, depending on how the replacement screen behaves. Replacement parts all have subsequent 20,000km warranty of their own. So If you replace your screen at 49,999km your new screen is covered by its own warranty now for another what 12k miles?
But this is Tesla service and barring exceptions, Tesla generally has our backs. This is why we do business with them right?
This doesn't mean however you shouldn't be prepared to argue in order to win your point if you ask for goodwill beyond warranty.
Advisor also told me that while they were replacing screens routinely, they were all still functional and none to her knowledge had failed altogether due to the yellow banding.
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Two of us actually have gotten that response, both of us being from Switzerland I suspect that its a local directive (I was in contact with the Bern SC for future reference). What worries me is what would happen if they didn't design that new part by the time my warranty expires..
It's not the moment they replace the faulty part, is when you report it as faulty which matters for the warranty.
Like if your car brakes down one day before the end of the warranty and they can only fix it after 5 days, naturally it's a warranty case. Same hisho true for spare part warranty.
Like if your car brakes down one day before the end of the warranty and they can only fix it after 5 days, naturally it's a warranty case. Same hisho true for spare part warranty.
I got the yellow screen recently, and my local SC told me it is a 3 hour job...I opted for mobile service...and no one has called me. That was last week.
Vinc
Member
And the second day when you have to bring the car back to fix something else that they will break while replacing
