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Screen freezing

Discussion in 'Model S' started by aollivierre, Sep 17, 2017.

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  1. aollivierre

    aollivierre Member

    Joined:
    Aug 8, 2017
    Messages:
    46
    Location:
    arlington,tx
    In the last couple of days, my model s has experienced that wonderful freezing screen issue that requires what I can best describe as “soft reboot” sequence of holding the two top button on the steering wheel to clean things up.

    Why does this happen?
     
  2. idealsol

    idealsol Member

    Joined:
    Oct 8, 2016
    Messages:
    221
    Location:
    Orange County, Ca
    Do you have a USB drive attached?
    That was the source of my reboot issues
    Sometimes a reformat and reload of that drive helps
     
  3. aollivierre

    aollivierre Member

    Joined:
    Aug 8, 2017
    Messages:
    46
    Location:
    arlington,tx
    no idea. I am a newbie. How would I know?
     
  4. idealsol

    idealsol Member

    Joined:
    Oct 8, 2016
    Messages:
    221
    Location:
    Orange County, Ca
    Have you added a USB drive to your middle console?
    You have 2 USB ports there, perhaps ports in the rear also
    if you added a drive, you would know it
    Check any USB ports for anything attached
    If nothing attached, not a USB problem, and time to check with service center
     
  5. William_B

    William_B New Member

    Joined:
    Apr 23, 2017
    Messages:
    3
    Location:
    Ohio
    I had this issue about a month ago. Did the soft reboot and everything was fine until the next morning. Got in the car and had a message that the 12V battery needed service and to car service to have it replaced. Service Tech came to the house and replaced it and did a software update. Had not had any issues with it since.
     

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