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Screen Won't Turn On

dgreensp

Member
Dec 24, 2020
12
3
Vaughan
We picked up our Model 3 Standard Range Plus two weeks ago and on five different occasions I go into my garage to leave the house in the car and when I open the door the screen won't turn on. I've tried exiting the car and re-entering, I've tried holding down the two scroll wheels to reset the screen, but I'm having no luck. This morning after three tries both with my cellphone and my actual key card I actually tried opening the passenger door and voila the screen turned on. It is like the screen goes to sleep and won't wake up. Any suggestions? Should I be booking a service appointment?
 

Casmium

Member
Sep 14, 2018
331
330
Mississauga
I would say the first thing you should check is what version of software you are running on the car, you might have a odd build with some sort of bug, but if you do book a service appointment they may push a software update first before having you come in, does the car get access to wifi when it's parked.
Does pushing the brake pedal turn the screen on or sitting in the drivers seat.
 
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dgreensp

Member
Dec 24, 2020
12
3
Vaughan
I would say the first thing you should check is what version of software you are running on the car, you might have a odd build with some sort of bug, but if you do book a service appointment they may push a software update first before having you come in, does the car get access to wifi when it's parked.
Does pushing the brake pedal turn the screen on or sitting in the drivers seat.
We are running version 2021.4.12
The car has wifi in our garage - it is actually very strong wifi.
I can enter the doors, but pushing the brake pedal or sitting in the drivers seat does nothing to turn on the screen. It seems to be usually after the car has been sitting for a very long time.
 

GtiMart

Member
Nov 13, 2019
862
699
Quebec City, Canada
2021.4.12 is what "everyone" is running currently. "after the car has been sitting for a very long time" probably means the car went to sleep, disconnecting the high voltage. Pressing the brake pedal should turn the screen on, although it would be unresponsive for many seconds, as mine does, while the system finishes starting up. Even after waiting say 10-15 seconds, your screen doesn't turn on?
 

richyrich

Member
Apr 13, 2018
770
658
Ottawa
@dgreensp - did you raise a service request? Despite responses about resets and disconnecting battery, there's no normal reason you should need to do any of that - I've had a M3 and MY and both "just work" whether left for hours or days. Sometimes a slight wakeup time on the days side, but nothing that needs any special action.
 

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