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Scroll wheel reboot not working

Discussion in 'Model X: User Interface' started by Kano, Apr 14, 2018.

  1. Kano

    Kano Member

    Joined:
    Feb 13, 2018
    Messages:
    24
    Location:
    Bay Area
    My 2018 model x is having trouble initiating Wi-Fi connection. I tried doing the scroll wheel reset but nothing seems to be rebooting (screen just stays on). I've seen some mention this in other threads, but it doesn't seem to be widespread. How many people are unable to perform the steering wheel reboot?
     
  2. boaterva

    boaterva Supporting Member

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    Apr 2, 2016
    Messages:
    7,465
    Location:
    Northern Virginia, USA
    When did you get your car? And what firmware?
    Most/all MCU2 cars have this problem which is maybe fixed on the latest firmware (now pulled 2018.14).
     
  3. Poor Pilot

    Poor Pilot Member

    Joined:
    Feb 4, 2018
    Messages:
    39
    Location:
    TN
    I haven't had the wifi/LTE connectivity issues that others have had, but my iOS app won't connect and according to Tesla, my car shows online, but no data can be sent back and forth. (which means no updates to fix these issues) I can't reset via the scrollwheels either.

    I had the 12-volt battery service message right before all of this happened and with 2018.12 update, the message went away, but the issues started. I'm currently waiting on my SC to schedule a rover service to do a 12-volt system reset and hopefully this will resolve my issues. Getting very frustrated at this point.
     
  4. Kano

    Kano Member

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    Feb 13, 2018
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    Location:
    Bay Area
    Got my car in early April. New mcu confirmed. Currently on 2018.12
     
  5. boaterva

    boaterva Supporting Member

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    Yep, looks like you’ll need to wait for 2018.14’s replacement which may be 2018.14.2. Something should happen Monday or Tuesday we all hope!
     
  6. caesartheday

    caesartheday Member

    Joined:
    Jan 10, 2018
    Messages:
    53
    Location:
    Santa Clarita, CA
    I had the exact same issue when I picked up my MX a few weeks back. I took it to the service center and they said they'll have to push firmware update to fix it...and with 2018.14.2 which I got on Saturday, it was. I can now reboot the MCU with scroll wheels and wifi is much better. The thing that still doesn't work is summon on the phone app. Maybe with the next update.
     
    • Informative x 1
  7. boaterva

    boaterva Supporting Member

    Joined:
    Apr 2, 2016
    Messages:
    7,465
    Location:
    Northern Virginia, USA
    You should be getting the real 14.2. The weekend version was the develop version. The final version has a hashcode starting with ‘a’.
     

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