AlanSubie4Life
Efficiency Obsessed Member
I have had mine replaced 3 times on my driveway.
I mean, that's good service...but why???
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I have had mine replaced 3 times on my driveway.
Thank you for the reply.
Sorry to hear you had issues with Crevier BMW. I use Crevier BMW as my main BMW service center too. I have great experience with this delaership. They alwasy has loaner car. They take caer my M5 and X5M very good. Never had any issues with this dealership. Before I move in to Orange County, New Centery BMW gived me some issues in the past. But they take care it fast.
Did they take care it fast? or let you wait for couple week?
Tesla had to re-align my brand new M3P, stabbed the airbag cover and owned up to it when I picked it up about a month ago. They said they'd send mobile out when they got the part... never heard back and I setup an appointment in the app a few days ago. Mobile service was out within 3 days to fix it.
You can always go into the app and just describe what happened. You'd be surprised that you might get those parts easily replaced with no pushback. Just make sure you convey that this was their damage up front.
Here's how I described my request within the app. See top section from my service estimate.
View attachment 469326
They took care of everything pretty quickly. The main thing that bothered me was the service manager made me wait 20 minutes to check video footage to make sure the windshield wasn't smashed when I brought the car to them. Even my service advisor told him they must have done it.
I do miss being able to schedule a service appointment 1-2 days away and have a guaranteed loaner. Even though I don't have any issues currently, it's peace of mind knowing that you can bring in the car quickly if needed. I'm sure things will improve with Tesla...
Those "scratches" are down to the metal? Just look like a smudge of sealant from the pictures.
I'd do both to be honest, have something in their messaging system but also stop by and ask to speak with someone directly to address the issues before too much time has passed. I'm not sure if Tesla has "managers" there, but let them know ASAP so that they take action to fix them.
Since you have already owned the car for three weeks the burden is on you to prove the car was delivered this way. It is critical to do a very thorough inspection of the car before accepting it. Discovering these blemishes after delivery never leads to a good conclusion.
They dinged up the panel under the display on my car by prying it, told me they would order parts and let me know when they came in. Well 8 months later the ding is still there... I also found touch up paint on one of my door sills (rear driver side) so I guess one of the technicians scratched the paint there and just covered it up. You would think they would do better when repairing a 75k car, but nope.
Which Service Center?
How about going to a different one?