Sentry/Dash cam footage corruption - Samsung T5 512GB

[Marc Roberts]

Hi all,

I'm using a Samsung T5 512 SSD in my Model 3, and I get quite a lot of visual glitches, green sections and jumpiness. Some clips play absolutely fine, and others glitch really badly the entire way through.

I wondered if anyone using the same setup as me has always flawless video? I currently have the drive plugged directly into one of the USB ports, so no hub. Health checks on the drive all seem fine.

It's not heat, it's moderate to cold at the moment.

Is this just how it is, or should I not be settling?

Thanks,

Marc

 

[Knightshade]

Using a regular USB key and no such issues

Basic troubleshooting steps though-

1) Clean/reformat drive- still failing?
2) Clean/reformat drive- try in other USB port (directly connected) still failing? If not it's the port, if so it isn't.
3) Clean/format a DIFFERENT USB storage device- try in either port- still failing? If not it's the SSD, if so it's time to schedule service

 

[Apprunner]

Hi all,

I'm using a Samsung T5 512 SSD in my Model 3, and I get quite a lot of visual glitches, green sections and jumpiness. Some clips play absolutely fine, and others glitch really badly the entire way through.

I wondered if anyone using the same setup as me has always flawless video? I currently have the drive plugged directly into one of the USB ports, so no hub. Health checks on the drive all seem fine.

It's not heat, it's moderate to cold at the moment.

Is this just how it is, or should I not be settling?

Thanks,

Marc

I have the same setup as you and have had no issues (I've had the setup for 6 months). I formatted to FAT32 using my Mac and run the videos through TeslaCam Video WebApp Player. Try reformatting again. Also, have you tried changing out the plug? Sometimes those USB cables aren't always reliable.

 

[St☰v☰]

@Marc Roberts, I'm having similar issues. If I open the recent clips folder, half are good, have are corrupt, you know like congress , and will not play. If I go into the sentry or saved, same thing, some great, some corrupt. Looking now for a program that can restore a corrupt video file.

 

[Marc Roberts]

Thanks for the replies, I'll try some more trouble shooting and see where I get with it.

 

[Marc Roberts]

I'm back again with this issue. Since I've gotten 2020.12.5, this issue has been bought back to mind.

So with the new in-car player, most of the videos don't play at all "This video is unavailable" or something similar. These videos will generally play on my computer but with visual glitches. So I've reformatted the drive with different computers and different methods, and had tried switching to an Endurance Sandisk SD card to try that, and while I would say that it's possibly not as bad, the issues are still there.

Typically if I play back on just about any of the Mac Sentry viewers, what happens when the corruption kicks in is all the video feeds switch around, if I force the player to just show the one feed at a time then you see the actual glitching, smearing movement, repeating/jumping frames/total screen corruption, the same sort of stuff happens if I open a single video in VLC. This usually happens for a few seconds then everything will be fine for a while then it will kick in again.

I could book a service centre appointment but this feels a lot like a software issue to me

 

[Prolificant]

I am on 2020.8.1 and use the Samsung drive recommended in the manual. I have several videos with dropped frames, artifacting, etc. Some are unplayable or have little use. I don't think there is a defect with our vehicles, and would think at some point it will be addressed via a software update. In the meantime I will be installing a traditional dash cam as a backup.

 

[Marc Roberts]

There's a theory that I am testing, but it's a massive long shot! I've used a compressed air can to clean out the ports and cable ends, tiny little hairs from the black "flocking" they use get friggin' everywhere, so it's possible there could be some in the ports causing a poor connection!

..... I don't think that's it though

 

[Adam3]

I'm back again with this issue. Since I've gotten 2020.12.5, this issue has been bought back to mind.

Did you try what @Knightshade had suggested?

 

[Marc Roberts]

Did you try what @Knightshade had suggested?

Yep, thought I said that, but yep!