Sentry/Live camera stopped working properly

[munkypuzel]

Hi all, MY live camera view has been playing up for a week (ish). Used to work fine.

When I click on Live view - after a pause - it shows front camera. When I try to select one of the other cameras it returns the message 'connection to vehicle lost. Please try again'. This is consistent and happens every time.

I am on latest software version on car and app.

Any ideas? Thanks

 

[Thomas7]

Oh yikes, that sounds like a Service Center visit might be needed.

 

[BarryW]

This has happened to me two times in the last two months that I’ve owned the car. Holding the two buttons on the wheel to reset the computer and then waiting about 30 mins seemed to fix it both times.

 

[Thomas7]

This has happened to me two times in the last two months that I’ve owned the car. Holding the two buttons on the wheel to reset the computer and then waiting about 30 mins seemed to fix it both times.

That's good at least that fixes it. I restart my car by holding down the two button on the steering wheel once a week.

 

[munkypuzel]

The two button reset didn't fix it for me - I logged a service request in the end and they fixed it remotely. Not sure how as I was up to date on software...

 

[Thomas7]

The two button reset didn't fix it for me - I logged a service request in the end and they fixed it remotely. Not sure how as I was up to date on software...

Well good to know at the end it worked out for you.

 

[Emir Husic]

I have the same problem.. it just keeps loading.
I just updated to the new firmware 2022.20.7 and it still does not work
Tried on my wifes phone
Restarted phone. Reinstalled app. Cleared cache.. still does not work.

 

[Choncho]

Having exact same issues. I've had very good LTE signals on both car and phone(Pixel 6Pro) and doesn't load camera and just times out. When I select refresh still same issue.

However when my phone and car are connected to same wifi connection at home it does work correctly.

I've submitted service request so hopefully they can either push update or fix issue.

Current software is 2022.20.8
Car is 2022 LR.
Not sure which software version the issue started occuring for me.

 

[David T]

In the UK, if your monthly subscription to premium connectivity ends, you lose this feature

 

[Gulfcoaster]

Having exact same issues. I've had very good LTE signals on both car and phone(Pixel 6Pro) and doesn't load camera and just times out. When I select refresh still same issue.

However when my phone and car are connected to same wifi connection at home it does work correctly.

I've submitted service request so hopefully they can either push update or fix issue.

Current software is 2022.20.8
Car is 2022 LR.
Not sure which software version the issue started occuring for me.

Hi Choncho,

I believe that is what mine is suddenly doing. Mine was working fine no matter where I was, no matter where the car is or what the car or my iphone was connected to. Suddenly tonight at a restaurant I was unable to view my live cameras via the app, when I got home just a little bit ago and parked in the garage and got inside the house I checked the live cameras on the app and they are working fine.

I am VERY confused now as to what networks the car and the iphone apparently need to be on for the live cameras feature to work...?

My car is a 2022 M3P running latest SW version 2022.24.6 and the Tesla app I am running is the latest as of Sept 9, 2022.

Thanks,
Gulfcoaster

 

[Emir Husic]

We turned of sentry mode on our car and it was left on a parking for a week. When we came back from our trip, we activated the sentry mode again through the phone. Now it works again... weird...

 

[Gulfcoaster]

My Sentry Mode, Live Camera feature and Phone Key is D E A D. Tried everything.....No go. Kinda concerned

 

[NewbieT]

Some WiFI networks will packet filter. Use 4G on your phone- Turning off WiFi temporarily to use live view worked for me.

 

[Gulfcoaster]

Thanks NewbieT,

What I also did...again, was removed thumb drive from glovebox, Uninstalled Tesla app from iPhone, shut everything down. I then set everything up again and it has worked fairly well since. By fairly well I mean that occasionally it says "Refresh..." on the Live Camera page on the app, if I refresh or just close and reopen the app the Live Cam works.